Repair Support Technician

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PJ Fitzpatrick, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

👥 B2C

🏗️ Construction

B2C • Construction • Home Improvement

PJ Fitzpatrick, LLC is a professional home improvement company specializing in a wide range of services including roofing, window installation and repair, siding installation and repair, gutter services, door installation, and bathroom renovations. Established in 1980, the company aims to enhance homes with high-quality products and excellent customer service, ensuring home safety and efficiency. With a focus on customer satisfaction and community involvement, PJ Fitzpatrick has built a reputation for reliability and expertise in home renovations and repairs.

📋 Description

• Provide remote technical support to customers with warranty and service-related concerns • Diagnose and resolve issues remotely whenever possible • Own assigned claims from initial customer contact through final resolution • Contact customers promptly upon claim assignment • Review scheduled work and claim information, including notes, installation records, photos, videos, and service history • Set expectations regarding the diagnostic and resolution process • Use phone calls, FaceTime, video conferencing, photos, and other remote diagnostic tools • Educate customers on product operation, maintenance, and corrective actions • Determine whether remote resolution or an in-home technician visit is required • Coordinate with Warranty Coordinators and scheduling teams for necessary service appointments • Remain engaged until an appointment is scheduled and expectations are communicated • Document customer communications, troubleshooting steps, findings, resolutions, and next actions • Follow company policies, warranty guidelines, and customer service standards • Identify trends and recurring product, installation, or process issues • Create documentation for common issues that do not require jobsite visits • Support initiatives to reduce claim cycle times, improve customer satisfaction, and minimize operational costs

🎯 Requirements

• Strong troubleshooting and problem-solving abilities • Excellent verbal communication and customer service skills • Ability to explain technical concepts in a clear and understandable manner • Experience reviewing photos, videos, and visual evidence to diagnose issues • Ability to remain calm and professional when handling escalated customer concerns • Strong organizational and time management skills • Ability to manage multiple claims simultaneously while maintaining ownership and accountability • Basic computer skills • Excel experience • Ability to search for online solutions for warranty claims • Experience with roofing, siding, windows, doors and gutters

🏖️ Benefits

• Health Insurance • Vision Insurance • Dental Insurance • Life Insurance • 401(k) with Company Match • Paid Training • PTO • Floating Holiday • PTO on your Birthday • Monthly incentive potential