Manager, Technical Solutions

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $108k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Gogo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation. Its industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond.

📋 Description

• Deliver on-site instruction, training, and technical support for new and existing customers using Gogo products and services • Partner with OEMs to provide pre- and post-delivery connectivity training • Organize and coordinate international training efforts with the North American team • Partner with Sales and Customer Support to align customer-facing processes • Plan and coordinate project schedules, goals, and milestones, including project assignments • Manage projects within established budgets, timelines, and specifications • Create technical documentation and provide project progress updates • Support company-wide strategies and initiatives to improve customer responsiveness and achieve business objectives • Demonstrate Gogo’s mission, values, and customer service philosophy through customer interactions and collaborative teamwork

🎯 Requirements

• Bachelor’s Degree in a related discipline and/or an aviation-related certification • 5+ years of aviation experience or an equivalent combination of education and sales experience • Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications • Experience with computer networks, network topology, and cybersecurity best practices • Outstanding presentation skills with the ability to communicate technical concepts effectively • Must be located in the Northeastern region of the United States • Must be willing to travel up to 50% • Experience delivering technical or connectivity training within the aviation industry • Experience supporting OEM customer relationships before and after aircraft delivery • Exposure to international customer training or support programs • Knowledge of aviation connectivity technologies and customer environments • Ability to coordinate technical projects across multiple teams or regions • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM tools • Ability to work cross-functionally with Sales, Customer Support, OEMs, and geographically dispersed teams

🏖️ Benefits

• Bonus Plan at 10% of Annualized Base Pay • Eligible for Incentive Stock Program • Medical coverage • Dental coverage • Vision coverage • Immediate vesting 401k plan • Paid time off • Volunteer time off • Employee Stock Purchase Plan

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