Lead Product Designer

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Lead design strategy and execution for one or more product pillars from discovery through delivery • Translate customer needs, business goals, product strategy and technical constraints into experience direction and design roadmaps • Partner with product and engineering leaders to define product vision, prioritize opportunities and align teams around high-quality outcomes • Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling and design rationale • Drive design quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design system alignment • Raise the quality of multiple teams by mentoring designers, improving critique, strengthening shared patterns and making standards easier to adopt • Define and socialize metrics for design quality and impact, including usability signals, accessibility compliance, task success, adoption, retention and customer satisfaction • Lead complex discovery and design efforts through ambiguity by synthesizing inputs, framing decisions and helping teams move with clarity • Partner with product and engineering leaders, mentor designers and shape product direction, design standards and team culture across product pillars

🎯 Requirements

• 7+ years of relevant product design experience • 2+ years in a leadership, mentorship or design direction capacity • Experience in SaaS, B2B, platform, workflow-heavy or other complex digital product environments • Exceptionally strong portfolio; applications without a portfolio will not be considered • Experience leading data-informed product design across research, information architecture, interaction design, visual design, prototyping, content strategy and usability testing • Exceptional visual and interaction design craft • Experience designing AI-driven or intelligent interfaces • Experience collaborating with machine learning, data, automation or platform teams • Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions • Experience influencing design direction for high-impact product areas, systems, platforms or pillars • Strong cross-functional leadership skills with product managers, engineers, data partners, customer-facing teams, senior stakeholders and designers • Excellent communication and facilitation skills • Mandatory experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration • Passion for improving team operations, design standards, processes, tools and documentation • Ability to collaborate across time zones and cultural contexts • Commitment to accessibility, inclusion and ethical design

🏖️ Benefits

• Autonomy to shape design direction across one or more strategically important product pillars • Meaningful influence with product, engineering and senior leadership on product quality, customer outcomes and roadmap direction • Opportunity to raise the design bar across multiple teams through critique, standards, mentorship and systems thinking • Partnership with product, engineering, data and design peers • Craft-forward design culture • 100% remote environment • Flexible and thoughtful working hours for collaboration across US- and India-based colleagues