Business Systems Analyst I

🔥 47 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $76.6k - $82k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Golden 1 Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏦 Banking

💸 Finance

Banking • Finance

Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings).

📋 Description

• Engage with business units to translate business needs into software solutions • Assist in designing, developing, and implementing solutions using Agile software development practices • Provide operational support for enterprise-wide software solutions • Oversee the software development lifecycle, including business-needs documentation and technical process analysis • Lead business/IT requirements discussions and stakeholder review meetings • Provide analytical system solutions and identify software gaps and improvement opportunities • Collaborate with product owners to create Agile product backlogs and user stories with acceptance criteria • Participate in projects as a technical subject matter expert from beginning to completion • Participate in scrum events, including daily scrums, sprint planning, backlog refinement, retrospectives, and reviews • Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models • Provide Tier 2 application support and resolve internal tickets • Troubleshoot issues, assist with triage, assess risk, and serve as an incident-management escalation point • Manage application customizations, dashboards, workflows, role-based access, and reporting support • Keep application users informed about issue progress and resolution in line with service-level agreements • Coordinate with third-party providers and internal technical teams on software needs and production issues • Maintain relationships with business lines, technical teams, and vendors • Participate in on-call support for after-hours application impairments or major outages

🎯 Requirements

• Minimum two-year degree in Information Technology, Project Management, or Business Administration required, or 2 years of experience • Equivalent work experience may be considered in lieu of a 2-year degree • Four years or more of experience in financial or health services, including technical business analysis, product development, and process improvement • Understanding of Agile-based development practices • Experience working in an Agile environment or Azure ecosystem (DevOps) strongly desired • Knowledge of financial-industry concepts, practices, and guidelines • Knowledge of Credit Union products, services, and operational guidelines • Excellent oral communication, presentation, and technical writing skills • Strong research, technical analysis, planning, and organizational skills • Ability to use logical reasoning when interpreting facts • Experience with medium to large enterprise software systems and ability to learn new systems quickly • Ability to analyze and document complex technical business processes • Ability to make observations, examinations, evaluations, and recommendations • Ability to execute projects and direct team members implementing system upgrades and enhancements • Strong PC skills • Ability to work extended hours, weekends, or under on-call requirements as needed • Ability to carry and respond to a cell phone 7 days a week • Ability to lift 20 lbs. as required • Occasional local, statewide, and United States travel may be required • Licenses/certifications: None

🏖️ Benefits

• Remote work in California • On-call support participation as needed • Hearing-enhancement device provided if needed • Opportunity to attend seminars and vendor group meetings • Occasional travel expenses/participation for professional events implied