Dealer Relationship Manager – Dealer Services Production

🔥 49 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Golden 1 Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏦 Banking

💸 Finance

Banking • Finance

Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings).

📋 Description

• Analyze funding, approval, and submission trends by dealer to identify performance gaps, untapped opportunities, and areas for growth. • Leverage internal reporting tools and external sources (e.g., AutoCount, CUDL) to monitor dealer performance and market share. • Monitor funded volume, active dealer counts, and penetration metrics across assigned territories; use insights to prioritize engagement and drive activation among inactive or low-volume dealers. • Translate data insights into actionable outreach strategies to drive funded volume and penetration. • Provide regular performance updates and recommendations to Lending and management teams to support strategic decisions. • Build and maintain strong, consistent relationships with assigned dealerships, including owners, general managers, finance managers, and key lending contacts. • Conduct regular on-site visits, calls, and virtual meetings to ensure engagement, training, and alignment on business goals. • Utilize and maintain accurate dealer contact information in the CRM system to support automated marketing, targeted outreach, and consistent communication with assigned dealerships. • Promote Golden 1’s lending programs, products, and pricing to maximize dealer utilization and strengthen loyalty. • Partner with Operations to ensure seamless communication and efficient processing throughout the loan approval/funding process. • Serve as a bridge between dealerships and internal departments to ensure collaboration and issue resolution. • Provide regular feedback to management on process efficiencies, dealer satisfaction, and program enhancements to continuously improve the dealer experience. • Maintain awareness of local market conditions, competitor programs, and regulatory updates impacting indirect lending. • Identify and report on competitive strengths and weaknesses.

🎯 Requirements

• At a minimum Bachelor’s Degree in Business Management or Finance. Equivalent work experience may be substituted for the Degree requirement. • 5 or more years of experience performing similar jobs in a financial institution • Ability to establish, retain and grow strong relationships. • Ability to drive awareness and increase market share, identify growth opportunities. • Travel within field assignments. • Ability to communicate effectively with various levels of management, peers as well as clients. • Superior written and verbal communication skills. • Ensure agreements are presented in line with defined expectations. • Collect and report information on competitive products and service offerings. • Identify and report on competitive strengths and weaknesses. • Ability to exercise discretion and sound judgment in job performance and in interpersonal relationships.