Bilingual Medical Virtual Assistant – Live Medical Scribe

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

Healthcare Insurance • HR Tech • SaaS

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Provide live medical scribing support during telemedicine visits • Help keep charts updated, organized, and ready for provider review • Assist with chart preparation before appointments by reviewing notes, labs, medications, and relevant patient history • Enter key clinical details into the EMR, including main concern, diagnosis context, and medication information • Support lab ordering workflows , including selecting the correct lab facility, attaching diagnosis codes, and helping ensure orders are complete • Assist with reviewing referrals, authorizations, and supporting documents before patient visits • Handle prior authorizations as part of the clinic's daily workflow • Provide Spanish-English bilingual support , including real-time translation during patient interactions when needed • Help support patient coordination and scheduling workflows • Handle an average of 40 calls per day when not actively scribing • Step in for backup phone and admin support when in-office staff need coverage • Communicate clearly with the clinic team regarding urgent updates, follow-ups, and task status • Maintain high standards for confidentiality, HIPAA compliance, and documentation accuracy

🎯 Requirements

• Fluent in English and Spanish • At least 6 months of medical scribe experience • Willing and able to handle a high-volume phone workflow, including an average of 40 calls daily when not scribing • Willing to support prior authorization tasks • Strong understanding of medical terminology, charting, and patient coordination • Comfortable supporting a provider during live telemedicine visits • Experience with EMR documentation, chart prep, referrals, and insurance-related workflows is a strong advantage • Able to follow established systems and adapt quickly to clinic-specific processes • Strong attention to detail and ability to stay organized while handling multiple tasks • Professional, dependable, and responsive during work hours

🏖️ Benefits

• Stable high-speed internet • Backup internet and power source preferred • Quiet and professional work environment suitable for patient-facing support