Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Goodtime

WebsiteLinkedInAll Job Openings

1 - 10 employees

Goodtime is a domain that has recently been registered with Namecheap and is currently parked using Sedo Domain Parking. The page is generated by the domain owner, and Sedo disclaims any relationship with advertisers, as well as any association, approval, or recommendation of specific services or brands mentioned. The domain does not appear to represent an active business or provide any services at this time.

📋 Description

• Partner directly with Small Business and Mid-Market customers to support their recruiting operations • Make it easy for customers to love GoodTime and ensure customers feel heard and taken care of • Stand up success plans • Design and deliver EBRs/QBRs • Facilitate product adoption and enablement • Communicate customer needs to Product & Engineering teams • Collaborate to drive renewals and expansions • Build exceptional relationships and intimately understand customer processes and challenges to influence workflows • Build strong executive-level relationships to increase product adoption and customer sentiment and drive retention • Analyze customer product usage data to recommend features, settings, or modules • Build customer strategies and success playbooks and monitor results • Maintain expert technical and workflow understanding of the GoodTime product suite • Understand the talent acquisition industry to identify opportunities and connect customer challenges with solutions • Work cross-functionally to deliver an exceptional customer experience • Travel approximately 10%

🎯 Requirements

• 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions • 3+ years of experience conducting QBRs • Recruiting, ATS and/or HR Technology is highly preferred • Superior communication, presentation, and interpersonal skills • Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats • Someone who finds solutions to problems without being given all the answers • Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc. • Bachelor’s degree or equivalent experience • No 3rd Party Agency/Recruiters will be considered

🏖️ Benefits

• Remote first culture • Health, Dental, and Short-term Disability plans, with generous employer contribution • Flexible time off • 8 week Parental Leave (including adoption placement) • $500 home office reimbursement • Up to $500 towards self-selected learning and development • Pre-IPO Stock Options