Customer Success Manager

🔥 2 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CyberMaxx

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

CyberMaxx is a company providing tech-enabled security solutions designed to help customers assess, monitor, and manage cyber risks. They specialize in Managed Detection and Response (MDR) services, offering 24x7x365 threat detection and zero-latency response. Their services are tailored for industries such as healthcare, financial services, and government sectors. CyberMaxx aims to strengthen security postures by integrating both offensive and defensive strategies, leveraging a robust ecosystem of technology partners. They are committed to continuously managing cybersecurity threats through proactive threat hunting and providing comprehensive security solutions, including network security, endpoint detection and response, vulnerability risk management, and incident response. CyberMaxx positions itself as an extension of an organization's team, handling baseline security needs, thereby allowing clients to focus on strategic goals. Additionally, they are involved in charitable causes like Defenders For Children, contributing to the defense against cyber threats.

📋 Description

• Demonstrate value, share thought-provoking topics, and threat intelligence with customers • Identify areas for growth and long-term customer success • Establish and nurture strong relationships with key stakeholders • Serve as the main point of contact for customer inquiries and concerns • Encourage satisfied customers to become advocates through case studies, testimonials, and referrals • Identify trends and areas for improvement through customer data analysis • Stay informed about industry trends, competitors, and new technologies • Map and manage the customer journey from onboarding and adoption through renewal and expansion • Drive customer satisfaction, retention, and growth • Collaborate cross-functionally to deliver a seamless customer experience

🎯 Requirements

• 3+ years of experience in a customer facing post-sales role within the cybersecurity industry • MDR or cybersecurity services experience is a plus • Excellent communications and interpersonal skills • Strong problem-solving abilities and a pro-active mindset • BA/BS degree or equivalent work experience • Ability to thrive in a fast-paced, high growth, and rapidly changing environment • Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives • Ability to collaborate cross-functionally • Project management experience is preferred

🏖️ Benefits

• Flexible Paid Time Off • 401k with a company match • Medical, Dental and Vision Coverage • Voluntary Short Term and Long-Term Disability • Employee Assistance Program with Mental Health Supplement • Voluntary Basic, Accidental, and other ancillary life insurance • Health Savings Account Contribution (with selection of a HDHP) • 10 annual, paid holidays