Customer Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

🦌 Connecticut, New Jersey, +3 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Exa Capital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💸 Finance

🏠 Real Estate

🌾 Agriculture

Finance • Real Estate • Agriculture

Exa Capital is a Brazilian alternative investment manager (gestora de investimentos alternativos) that offers a range of investment funds across asset classes. The firm originates and manages funds in real estate (FIIs and development projects), fixed income (active and systematic strategies targeting returns above local benchmarks), agribusiness financing and origination, infrastructure (through incentivized debentures), and sports & entertainment/media rights. Exa emphasizes active origination, risk management, regulatory governance, and provides solutions for individual investors, family offices and institutional/distribution partners seeking diversified exposure to Brazilian credit, real assets and specialty investments.

📋 Description

• Develop strong relationships with users, managers, and executives of customers • Understand customer goals, expectations, and reasons for using PrecisionCare software • Communicate and demonstrate the value of PrecisionCare software • Manage tailored customer retention strategies and ensure customer satisfaction • Serve as liaison and point of contact between PrecisionCare and its customers • Help users use PrecisionCare software effectively and efficiently • Expand and increase customer software usage • Create and customize implementation plans • Travel to customer locations and participate in trade shows, conferences, sales, and networking opportunities • Execute implementation plans • Maintain and analyze customer health checks • Provide user training opportunities • Analyze customer needs and evolve software usage accordingly • Coordinate between Customer Support and Software Development teams • Test and understand new features and functions • Notify and train customers on pending updates and changes • Conduct regular customer reviews and analyze usage statistics • Contribute to software design and development based on user needs and regulatory requirements • Serve as an escalation point for customer inquiries and concerns • Educate customers on new features, updates, and best practices • Manage customer projects, timelines, and deliverables • Advocate for customers and communicate their needs internally • Collaborate with sales and marketing to identify professional services opportunities • Identify features and add-on services to increase customer billing • Perform other duties assigned by supervisors

🎯 Requirements

• 3+ years of experience in the human services or related field • 1+ years of experience as a Customer Success Specialist or related field • 1+ years of experience using an Electronic Health Record application or similar system • Bachelor’s degree in the human services or a related field • Excellent organizational and time-management skills with high attention to detail • Strong written and verbal communication skills • Self-motivated, resourceful, and able to work independently and as a team • Ability to multitask between various Account Manager tasks and duties • Must be able to prioritize and manage multiple tasks and deadlines • Must have a dedicated work area that provides information privacy • Assigned territory: CT, MA, NJ, NY, PA • Travel required as needed

🏖️ Benefits

• Fully remote work arrangement • Occasional travel requirements as needed and determined by customer and/or market necessity