Relationship Manager

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GovSpend

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

🏛️ Government

💰 Private Equity Round on 2021-03

Consulting • Logistics • Government

GovSpend is a company that provides government procurement data and analytics to organizations that buy and sell in the public sector. Focusing on transparency and accountability, they deliver data-driven insights to federal, state, local, and education sectors to help secure more government contracts. GovSpend offers platforms such as GovSpend and Fedmine which aggregate and process data to provide comprehensive insights for better decision-making in the public market. They serve vendors, contractors, federal contractors, and consultants by offering critical market intelligence, bid/RFP tools, and competitive analysis capabilities.

📋 Description

• Serve as the primary point of contact and sales enabler for GovSpend’s largest customers • Drive revenue for a book of major customers • Create account plans and conduct proactive customer outreach and training to increase users and usage • Coordinate communication across inbound service activities, account upsells, and outbound customer outreach • Negotiate commercial terms, contract issues, renewal pricing, and past-due payments • Proactively manage renewals • Process, communicate, and implement customer changes, including search modifications • Troubleshoot service matters through screen sharing, support sessions, and other solutions • Coordinate service activities with internal GovSpend teams • Build customer success strategies throughout the subscription period • Ensure compliance with contracted service-level agreements • Monitor product-environment service issues and support proactive problem avoidance and maintenance • Facilitate technical queries and customer problem resolution • Escalate retention efforts to the manager when appropriate • Participate in root cause analysis, incident management, and problem management activities • Follow GovSpend best practices and methodologies

🎯 Requirements

• Bachelor’s degree in business or related area; proven work experience will be considered in lieu of degree • 3+ years of sales or relationship management experience driving customer-related strategy, preferably in a SaaS or information services business • Background in customer success, operations, customer engagement, satisfaction, and retention • Proven track record negotiating agreements and driving increased retention rates • Background in customer training and support and ability to provide training independently • Hands-on experience implementing technology products for external customers • Highly data-driven mindset and passion for analytics • Demonstrated ability to drive customer renewals and customer success • Ability to define new models and processes from the ground up and operate at scale • Ability to make effective decisions • Track record of working cross-functionally to communicate and drive customer/market feedback effectively • Strong computer navigation skills • Strong organizational skills with the ability to multitask • Legally eligible to work in the United States

🏖️ Benefits

• Company-issued laptop for GovSpend work • Encryption and automatic screen lock on company-issued laptop • Company VPN access for public Wi-Fi • Security awareness training at hire and on an ongoing basis

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