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Solutions Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $182k - $226k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

Where this job comes from

Posted on Grafana Labs's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Grafana Labs

Grafana Labs

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Join an early-stage, high-growth Solutions Engineering team • Partner with Sales to articulate Grafana's value proposition, vision, and strategy • Own technical customer engagements and help close high-velocity opportunities • Deliver product and technical presentations to prospective and existing customers • Communicate with customers and internal teams to provide product and competitive feedback • Drive product conversations based on customer needs and problems • Enhance documentation and create blog posts, videos, knowledge base articles, and enablement materials • Educate customers through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction • Serve as a communication route from customers to Product Management and Engineering

🎯 Requirements

• Ideally located on the East Coast • 5+ years of technical pre-sales experience • Ideally experience with Open Source technologies or in the Metrics/Monitoring space • Strong judgment, collaboration, and leadership • Ability to work and collaborate with an international team • First-class written and oral communication skills • Ability to articulate the company value proposition and technical product advantages • Ability to solve technical challenges and create solutions for customers • Technical mindset and desire to grow technically • Coding bootcamp, post-sales, or engineering experience is welcomed • Self-motivated, proactive, and creative

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work • Career growth pathways • In-person onboarding • 30 days of annual leave per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work • Empowered, high-trust, low-ego culture • Approachable and involved leadership

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