Technical Support Specialist

🔥 0 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $52k - $61k / year

⏰ Full Time

🟢 Junior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Great Minds

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📚 Education

Education

Great Minds is an educational company dedicated to developing high-quality instructional materials for students and teachers. It offers comprehensive curricula in mathematics, English language arts, and science, designed to build deep and enduring knowledge. Great Minds' products, such as the Eureka Math², Wit & Wisdom, and PhD Science, aim to advance equity in classrooms by engaging all learners. The company supports educators with professional learning resources and customizable teaching materials that align with state standards and focus on building essential skills and knowledge. Great Minds is committed to making educational opportunities accessible to every student and provides resources to help educators tailor instruction to meet diverse classroom needs.

📋 Description

• Analyze customer order data to manage and track fulfillment of Great Minds’ digital products • Strategize with school and district administrators on rostering and integration solutions and respond to technical questions • Liaise among school district representatives, Sales, Success, Technical Support and Escalations, Product, and Development teams • Communicate current implementation options and requests for future enhancements • Identify and report trending digital errors and issues to prevent disruption of digital services • Maintain knowledge of product functionality, capabilities, industry standards, and common practices for user management and interoperability • Analyze support ticket and/or product usage data, create visual representations to identify trends, and recommend improvements

🎯 Requirements

• Minimum of 1 year of experience in a technical support or account management role in educational technology • Familiarity with K-12 rostering, SIS and LMS solutions • Excellent writing and communication skills • Excellent critical thinking and problem-solving abilities • Ability to effectively multi-task in a fast-paced environment • Experience utilizing CRM or OMS such as Salesforce is preferred • Bachelor's degree • A cover letter and resume are required to be considered • New employees must successfully complete a background check • Must be legally authorized to work in the United States • Must not require sponsorship for employment visa status