Technical Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Provide exceptional support to customers via phone, chat, email, and customer portal • Diagnose, troubleshoot, and resolve application, workflow, and configuration issues • Help customers maximize the functionality of EverHealth solutions • Escalate complex issues to appropriate internal teams with complete documentation • Collaborate with Product, Engineering, Billing, and other internal departments • Document customer interactions and troubleshooting steps accurately • Provide customer feedback to improve products and services • Identify opportunities to improve support processes and customer experience • Use internal knowledge bases and support tools to research and resolve issues • Contribute to internal knowledge base articles • Meet or exceed customer satisfaction, quality, productivity, and SLA goals • Continuously expand product knowledge and stay current on new features and enhancements

🎯 Requirements

• 1+ years of experience in a customer-facing, customer support, or technical support role • Excellent troubleshooting and analytical skills • Strong verbal and written communication skills • Ability to explain technical concepts to non-technical users • Strong organizational and time management skills • Ability to prioritize work in a fast-paced environment • Exceptional customer service skills with a strong sense of empathy • Ability to learn new technologies quickly • Comfortable working independently in a remote environment while collaborating with a global team • Must be eligible to work without sponsorship • Preferred: 1+ years of technical support experience • Preferred: Experience supporting SaaS applications • Preferred: Experience working in a healthcare environment, including EHR, Practice Management, Billing, or Revenue Cycle Management solutions • Preferred: Familiarity with healthcare workflows such as scheduling, eligibility, claims, payments, and patient records

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program