Customer Insights Manager, Home Health/Hospice

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Greenhouse Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Greenhouse Software is a leading provider of hiring software solutions designed for people-first companies. The company offers a comprehensive recruitment and onboarding platform that enhances every aspect of the hiring process. Greenhouse Software focuses on structured hiring and diversity, equality, and inclusion, helping organizations improve their recruitment outcomes and create better experiences for candidates. Their tools are aimed at optimizing the efficiency and effectiveness of hiring teams, reducing biases, and leveraging automation to accelerate talent acquisition. Greenhouse Software partners with other technology providers to offer integrations and additional functionalities, making it a versatile choice for both small and large enterprises worldwide.

📋 Description

• Translate CMS Conditions of Participation, state regulations, accreditation standards, and payer requirements into operational workflows and AI rule sets. • Maintain compliance rule libraries covering OASIS-E accuracy, HOPE assessment validation, hospice eligibility/recertification documentation, PDGM coding compliance, and SDoH capture. • Provide clinical validation and subject matter expertise for AI-driven compliance prompts, Live Quality Assist nudges, and compliance dashboard checks. • Review AI-generated narrative notes, OASIS responses, and HOPE items for clinical accuracy and regulatory alignment. • Lead discovery sessions with HH&H executives, QA/QAPI directors, and clinicians to identify compliance needs and workflow gaps. • Support compliance implementations end-to-end, including data schema validation, EHR ingestion review, and custom rules development. • Serve as the HH&H compliance SME during customer meetings, QBRs, and onsite visits alongside sales, customer success, and implementation teams. • Educate internal teams on HH&H compliance personas, regulatory frameworks, and market dynamics. • Partner with Product, Clinical Strategy, Engineering, and Sales Engineering to reflect HH&H needs in product and go-to-market materials. • Monitor changes in CMS regulations, MAC and payer requirements, and accreditation standards, translating market and competitive signals into product and positioning recommendations.

🎯 Requirements

• Clinical licensure and direct patient care experience in home health or hospice (RN, PT, OT, SLP, SW, or equivalent) • 5+ years in quality assurance, compliance, or clinical operations leadership within a home health, hospice, or combined HH&H organization • Deep working knowledge of CMS Conditions of Participation, OASIS-E, HOPE, PDGM, and hospice eligibility/recertification documentation standards • Hands-on experience with audit preparation, including CMS surveys, state surveys, ADRs, ZPIC/UPIC audits, QAPI programs, and corrective action planning • Familiarity with major HH&H EHR systems, including HCHB/Homecare Homebase, WellSky/Kinnser, MatrixCare, Netsmart, Careficient, and Healthwyse • Strong project management skills and ability to prioritize and execute across multiple workstreams simultaneously • Experience with LLM prompt engineering, AI model validation, or data-driven quality improvement methodologies • COS-C, CHC, CPHQ, or HCS-D certifications are nice-to-haves • Background in revenue cycle management, coding compliance, or billing operations in HH&H is a nice-to-have • Experience navigating PDGM recoupment risk, hospice fraud enforcement, or CMS TPE reviews is a nice-to-have

🏖️ Benefits

• A team of amazing people with a shared vision and the infinite drive to make it happen • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy • Fully remote work environment • Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance • Significant equity and 401(k) plans matched to 4% • Company sponsored retirement plan • Global business travel insurance for you and any dependents traveling with you • Domestic conference budget and annual learning & development stipend • Remote work stipend • Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments • Fertility treatment and family planning coverage • Annual learning & development stipend • Employee resource groups and team-driven celebrations and events