Customer Service Technician

🔥 4 minutes ago

🐊 Florida, Louisiana, +2 more states – Remote

🐊 Florida – Remote ⚜️ Louisiana – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gritter Francona

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Gritter Francona is a veteran-founded professional services firm based in Rockville, MD that provides mission support and technology services to government and enterprise clients. The company emphasizes veteran skills and values and offers transformation and optimization, information technology (cloud migration, system integration, business architecture, automation), data governance and analytics, AI integration and solution development, and cybersecurity services including DevSecOps, penetration testing, vulnerability assessment, and identity and access management. Gritter Francona also delivers program management, training, media & communications operations, finance/budget/acquisition support, and executive/administrative support, positioning itself as a government-focused IT and security contractor.

📋 Description

• Respond to technical issues escalated by customers • Act as a liaison between operations, the client, and Engineering/Development • Respond to end user requests for assistance using existing manuals and scripted responses • Interact effectively with customers • Refer ongoing issues to the appropriate engineering support team • Provide extended Core Hours Support

🎯 Requirements

• High school diploma or GED • Experience with problem solving, debugging, and providing solutions to technical issues • Ability to prioritize and execute tasks in a high-pressure environment • Experience working within a team-oriented, collaborative, agile environment • Highly self-motivated and directed with the ability to manage multi-discipline triage calls • Experience documenting and communicating work-a-rounds and solutions clearly • Availability for extended Core Hours Support: Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET excluding holidays

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Training & Development