Partnership Support Specialist I

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Grow Therapy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

Healthcare • Healthcare Insurance • Marketplace

Grow Therapy is a digital mental-health platform that connects clients to licensed therapists and medication providers, with online booking and sessions covered by insurance. The service markets fast access (most clients start within days), insurance billing (sessions average $21 with insurance), and outcome tracking (client-reported reductions in anxiety and depression, high reported improvement and therapeutic bond). Grow helps users find providers by specialty, availability, and insurance, and emphasizes low out-of-pocket costs and HSA/FSA eligibility.

📋 Description

• Answer live calls, chats, and emails from clinicians and clients • Collaborate with Customer Operations teams to solve stakeholder roadblocks • Work with RCM and Engineering teams to resolve bugs and billing issues • Meet with supervisor to discuss performance opportunities, feedback, and performance goals • Provide best-in-class support to Payor Partner Clinicians and Clients

🎯 Requirements

• At least 2 years of experience in customer support (healthcare billing a plus) • At least 1 year of experience assisting customers over the phone, via live chat, and email support • Experience with and knowledge of health insurance/billing • Intermediate level of technical understanding • Experience working with large databases and multiple tools simultaneously • Ability to pivot and multitask • Ability to adapt to an ever-changing environment • High attention to detail • Desire to work in a contact center environment • Initiative and a can-do attitude toward investigating and solving problems • Empathetic attitude • Ability to remain calm under intense interactions • Resume must be uploaded in PDF format • Authorization to work lawfully in the United States • Must not require current or future sponsorship for an immigration-related employment benefit

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage • No cost access to therapy through the Grow platform (available to US employees) • Retirement savings programs and equity opportunities • Flexible time off • Company paid holidays • Company-wide Winter Break • Up to 18 weeks of paid parental leave • New child stipend • Dedicated weekly flexible time for self care • Annual wellness and development stipend • Pre-tax commuter benefits for teammates working from hub locations • Home workspace support • Meal benefits • Wellness memberships • Virtual care • Pet insurance discounts (where available) • Global travel assistance • Travel 2–3 times per year for company and department offsites