Technical Customer Care Specialist I – Dealertrack DMS Fixed Ops

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Manage client interactions via phone, email, and other communication methods supporting the DMS technical call center • Handle routine customer questions about product usage and technical support issues for Dealertrack products • Maintain expert-level knowledge of Dealertrack solutions and products • Develop and maintain technical expertise in Dealertrack products and the devices and platforms on which they function • Accurately log customer information in the CRM customer ticketing system • Adhere to ticket-processing objectives and support service-level agreements for response time and ticket closure • Follow up on customer issues and respond to multiple open issues • Work independently, multitask, and handle multiple tickets productively and timely • Facilitate communication from the Support Team to other departments as needed to complete cases

🎯 Requirements

• High School Diploma/GED • Generally, less than 2 years of experience • Ability to troubleshoot and document issues related to system performance and functionality • Excellent verbal and written communication skills • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours • Ability to work independently as a team to deliver on individual and business goals • Must clear a pre-employment drug test • Must be currently authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future • Ability to work any shift during business hours, Monday–Saturday, currently 5AM–6PM MDT • Preferred: CRM case logging/Salesforce experience • Preferred: Experience with interaction distribution systems such as Genesys Pure Cloud • Preferred: Automotive industry knowledge

🏖️ Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO • Reasonable accommodations for qualified applicants or employees with disabilities