Federal City Recovery Services - DC
51 - 200 employees
Founded 1999
🏥 Healthcare
🤝 Non-profit
🌍 Social Impact
Healthcare • Non-profit • Social Impact
Federal City Recovery Services - DC is a leading provider of treatment and recovery services, specializing in substance use disorders and mental illnesses. With over 27 years of experience, they offer intensive residential treatment, outpatient programs, and thorough case management to support individuals on their path to recovery. Their mission is to deliver personalized services that honor the unique needs of each client, ensuring a comfortable environment throughout the healing process.
Customer Service Representative
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🔥 1 minute ago
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Federal City Recovery Services - DC
51 - 200 employees
Founded 1999
🏥 Healthcare
🤝 Non-profit
🌍 Social Impact
Healthcare • Non-profit • Social Impact
Federal City Recovery Services - DC is a leading provider of treatment and recovery services, specializing in substance use disorders and mental illnesses. With over 27 years of experience, they offer intensive residential treatment, outpatient programs, and thorough case management to support individuals on their path to recovery. Their mission is to deliver personalized services that honor the unique needs of each client, ensuring a comfortable environment throughout the healing process.
📋 Description
• Take inbound and outbound calls in a fast-paced call center from members of clients’ gyms • Respond to customer questions accurately and in a timely manner following established policies • Explain options regarding upgrading, downgrading, or canceling memberships • Update billing and personal information per customer request • Document customer interactions with in-house software
🎯 Requirements
• Must commit to set schedule with minimum of 20 hours per week (Monday through Friday) • Positive attitude and excellent communication skills • Team player with willingness to learn and grow • Basic computer and typing skills • 1+ year experience in call center customer service environment (preferred) • Willing to work 10:30 am - 7pm Mountain time • Start date of 10/12/2026
🏖️ Benefits
• Bonuses • Health insurance (including medical, dental, life, and vision) • 401(k) with company match • Paid holidays • Paid vacation • Free VASA Fitness gym membership • Work-from-home opportunities
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