Onboarding Coordinator

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Logo of Grupo Oxford

Grupo Oxford

1001 - 5000 employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Grupo Oxford is a Brazilian online retailer operating an e-commerce store that sells consumer products and highlights bestsellers and new releases. The company promotes sales and incentives such as 10% off for Pix payments, 10% cashback on purchases, free shipping on orders over R$299 (except for North and Northeast regions), and a purchase guarantee offering replacement for breakage or defects. Its website emphasizes promotions, payment discounts, and customer assurance policies targeting direct consumers.

📋 Description

• Support consultant onboarding by reviewing paperwork, completing Form I-9 verification, and following up on compliance requirements • Guide consultants through the screening process and review screening results for accuracy and completeness • Resolve routine, non-adverse discrepancies and escalate potential adverse-action results to appropriate internal teams • Manage and respond to items in the shared Service Desk queue, including Consultant Agreement Reviews • Shift between Onboarding and Screening responsibilities based on business needs • Maintain accurate electronic records and documentation • Perform compliance and quality-assurance administrative functions, including document and form preparation • Interact with Onboarding, Screening, Human Resources, and Legal representatives to resolve compliance matters • Communicate with consultants and internal stakeholders via email, Microsoft Teams, and phone • Provide back-up to Onboarding and Screening team members • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent required • Customer service experience required • Background screening or onboarding experience preferred • Salesforce experience preferred • Experience with Form I-9 or background and drug screen vendors • Strong verbal and written communication skills • Ability to multitask in a fast-paced environment • Strong analytical and problem-solving skills • Proficiency with Microsoft Office applications • Ability to maintain regular attendance and work the required hours • Working knowledge of compliance requirements

🏖️ Benefits

• Holiday pay • Paid time off • Medical benefit plan • Dental benefit plan • Vision benefit plan • Life benefit plan • Disability benefit plan • Flexible spending accounts • Health savings accounts • Employee tuition reimbursement • Student debt assistance • 401(k) Retirement Savings Plan • Reasonable accommodation for individuals with physical and mental disabilities

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