Operations Standards Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GT Independence

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 HR Tech

☁️ SaaS

👥 B2C

HR Tech • SaaS • B2C

GT Independence is a company that helps people self-direct their long-term care by enabling individuals to hire in-home or community-based caregivers and by handling the administrative tasks such as payroll, taxes, and paperwork. They provide a mobile app for caregivers to track hours, submit timesheets, and obtain approvals, and they guide participants through state-specific Medicaid/Medicare self-direction options so people can remain in their homes and maintain independence.

📋 Description

• Lead the development, maintenance, and governance of SOPs, job aids, process maps, and reference materials • Ensure documentation standards, version control, and approval processes are followed • Assess documentation needs, identify gaps, and align operational content with regulatory requirements, business rules, policies, and system changes • Coordinate operational impact assessments and readiness activities for business, system, compliance, and market changes • Coordinate communications, training resources, and SOP updates • Facilitate stakeholder alignment, operational signoffs, and representation in change governance activities such as CAB meetings • Partner with IT, Operations, and Training teams on system enhancements, implementations, testing, workflow design, and operational readiness • Serve as the operational subject matter expert for enterprise tools and technologies • Identify, prioritize, and implement process and documentation improvements using operational data, audits, user feedback, and business insights • Monitor adherence to operational standards and support corrective actions • Oversee performance dashboards and key metrics related to productivity, growth, efficiency, and strategic objectives

🎯 Requirements

• 5+ years of experience in operations, business process improvement, change management, or related areas • Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or related field required • Prior leadership or supervisory experience • Demonstrated ability to write high-quality SOPs, workflows, and job aids for diverse audiences • High School or better • Must be eligible for employment in the United States

🏖️ Benefits

• Equal opportunity/affirmative action employer • Opportunities to grow, thrive, and make a meaningful difference every day • Mission-driven work supporting people in self-direction programs