Account Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $77.2k - $106.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Guardant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• Provide customer-facing field client service and collaborate with Guardant Health colleagues in overall account management • Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current client accounts • Use company tools and resources to solve customer orders and reporting issues in collaboration with GH Client Services • Collaborate with field sales positions to support company goals and objectives • Identify and develop relationships with existing and new customers to align Guardant Health capabilities with customer and patient needs • Analyze the commercial environment within assigned accounts, determine trends, and provide customer feedback to GH leadership • Ensure team objectives are met • Work compliantly with individuals across multiple departments • Follow Guardant Health Compliance, Privacy, and Business Conduct policies and SOPs • Represent Guardant Health culture to external and internal constituents • Travel frequently throughout the assigned territory • Work primarily in a desk/office environment, with possible exposure to laboratory noise, fumes, and biohazard materials; sit for extended periods

🎯 Requirements

• 0-3 years customer service/sales experience • Previous experience in diagnostic, medical device, biotech, pharma setting is preferred. • Ability to engage in a consultative process while connecting client needs with GH capabilities. • Comfortable communicating and presenting at all levels throughout an organization • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. • Excellent customer service skills. • Outstanding strategic account planning skills. • Superior listening and problem-solving skills. • Ability to handle sensitive information and maintain a very high level of confidentiality • Impeccable communication and presentation skills • Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint • Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives • Ability to work effectively with minimal direction from, or interface with, manager • Problem solving, decision making and technical learning • Strong administrative skills and sophistication to manage business in complex environments • Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change • Frequent travel throughout the territory required. • Must live within assigned territory. • AI and digital fluency: responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements. • Background screening including criminal history is required.

🏖️ Benefits

• Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs • Equal employment opportunity