Account Manager – Oncology

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $77.2k - $106.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Guardant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• Provide customer-facing field client service and collaborate with Guardant Health colleagues in overall account management • Operationalize HCP requests and timely sample collection for Guardant Health tests in current client accounts • Use company tools and resources to resolve customer orders and reporting issues with GH Client Services • Collaborate with field sales positions to support company goals and objectives • Develop relationships with existing and new customers to align Guardant Health capabilities with customer and patient needs • Analyze the commercial environment within assigned accounts, identify trends, and provide customer feedback to leadership • Ensure team objectives are met • Work compliantly across multiple departments • Represent Guardant Health culture to external and internal constituents

🎯 Requirements

• 0-3 years of customer service or sales experience • Previous experience in diagnostic, medical device, biotech, or pharma settings preferred • Ability to connect client needs with Guardant Health capabilities through a consultative process • Comfortable communicating and presenting at all organizational levels • Ability to work independently, communicate proactively, manage multiple projects, prioritize tasks, and meet critical deadlines • Excellent customer service skills • Outstanding strategic account planning skills • Superior listening and problem-solving skills • Ability to handle sensitive information confidentially • Impeccable communication and presentation skills • Proficiency with Microsoft Office, particularly Excel and PowerPoint • Ability to develop and use cross-functional relationships • Ability to work effectively with minimal managerial direction • Problem solving, decision making, and technical learning ability • Strong administrative skills and sophistication in complex business environments • Demonstrated integrity, respect, trust, positive attitude, and understanding of organizational growth and change • Frequent travel throughout the territory required • Must live within the assigned territory • Curiosity, sound judgment, critical evaluation, and responsible use of AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements • Background screening including criminal history required • Ability to lift routine office supplies and use office equipment • Ability to sit for extended periods

🏖️ Benefits

• Annualized base salary of $77,200 - $106,150 • Benefits • Bonus, commission, or equity if applicable • Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs • Flexible work-life balance through the work model • Scheduled in-office and work-from-home days for eligible onsite employees