Client Services Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Guardant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• Provide exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives • Perform duties of Client Services Associate • Meet higher KPIs than a Client Services Associate • Support Quality Assurance & Training as directed by Leadership • Act as a mentor to Client Services Associates • Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing team and Client Services Associates • Escalate issues or trends to Leadership • Participate in and/or support department-level tasks such as expired kits and data cleanup • Perform other tasks and administrative duties as needed • Communicate professionally and effectively with external customers and internal Guardant Health personnel

🎯 Requirements

• High school diploma or equivalent required • 2+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting is preferred • Ability to work as part of a team comprised of internal employees, contractors and managers • Ability to multitask and take on various projects • Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting • Excellent written and verbal communication skills required • Computer proficiency • Solid experience using Salesforce.com and Microsoft Office • Flexibility with respect to working hours based on operational need • Demonstrate curiosity, sound judgment, and ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements • Background screening including criminal history is required

🏖️ Benefits

• Hybrid work model for eligible onsite employees • Work-from-home days for individual-focused time • Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs • Confidential handling of applicant information • Equal opportunity employment