Patient Navigation Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Guardant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• Process OPS, Offsite Phlebotomy, and Kit orders for Guardant Health products • Communicate by phone and email with vendors to arrange Offsite Phlebotomy for patients • Assist clients and sales teams with placing kit orders • Resolve cases quickly with a high sense of urgency • Build and maintain relationships with Offsite Phlebotomy vendors, sales representatives, patients, and internal stakeholders • Participate in territory-specific meetings with sales and client services associates • Collaborate cross-functionally with commercial and laboratory operations partners to identify scalable solutions • Maintain precise documentation of email, fax, phone communications, and follow-up activities • Adhere to Standard Operating Procedures for Offsite Phlebotomy, Kit orders, and related processes • Triage emails and faxes as needed • Enter information and upload documentation into Salesforce.com and LIMS • Communicate with clients, patients, sales, and laboratory teams using Salesforce and other integrated software platforms • Achieve team and individual goals and monitor metrics related to case closure and turnaround times • Resolve customer complaints and escalated situations • Perform other administrative duties as assigned

🎯 Requirements

• High school diploma required • 4 year college degree in Biological Sciences or similar discipline is preferred • 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting required • Solid experience using Microsoft Office • Salesforce (CRM) experience is a plus • Ability to work collaboratively in an operationally complex multi-product environment and adapt to changing procedures and policies • Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment • Ability to multitask, work with self-discipline, good judgment, and independence • Demonstrated ability to be an organized, detail-oriented problem solver and manage client/patient-facing escalated situations professionally • Flexibility with respect to working hours based on client and company needs • Bilingual English/Spanish and any additional language is an asset • Ability to work during U.S. company-observed holidays, including the annual holiday shutdown period, based on client and operational needs • Ability to lift up to 25 pounds may be necessary • Background screening including criminal history is required • Ability to sit for extended periods of time • Ability to responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements

🏖️ Benefits

• Primarily remote work • Ability to travel to Guardant Health offices for trainings and meetings • Flexibility with working hours based on client and company needs • Paid company-observed holidays, including the annual holiday shutdown period, based on client and operational needs • Reasonable accommodations for disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs