Network Support Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $42.8k - $64.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Guardian Life

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1860

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 Non Equity Assistance on 2016-08

Healthcare • Consulting • Food & Beverage

Guardian Life is a comprehensive insurance provider offering a wide range of insurance products and services. Founded 160 years ago, the company has grown to serve over 12 million people daily. Guardian Life specializes in various insurance plans, including life, disability, dental, vision, accident, critical illness, and hospital indemnity insurance. The company also provides workforce solutions such as group benefits, absence management, paid leave, and benefits technology. Furthermore, Guardian Life offers investment services, annuities, and retirement plans, supported by financial professionals. The firm is committed to social responsibility, equity, and inclusion, partnering with organizations to foster well-being and financial health. With a strong network and deep industry experience, Guardian Life continues to be a reliable partner in protecting individuals and families while preparing them for the future.

📋 Description

• Support Guardian’s network of providers by responding to external partners and internal associates with timely, accurate service and record maintenance • Conduct outbound outreach to dental offices, primarily through phone calls and follow-up emails, to confirm demographic, practice, and directory information • Update source systems and provider records to maintain data integrity and support compliance requirements • Review and update records, provide reports, and respond to inquiries from multiple email boxes within department turnaround timelines • Assist with testing, troubleshooting, and resolving complex inquiries and escalated issues • Provide status updates to the Team Leader as needed • Contribute to new and updated workflows that drive consistency, improve efficiency, and enhance the customer experience • Support specialty project work, including generating rosters, making external calls, and completing mandatory updates required by contracts and compliance • Report to the Team Leader of Network Services

🎯 Requirements

• High school diploma or equivalent • Knowledge of Microsoft Excel and Outlook • Experience working in web-based systems and across multiple systems • Clear verbal and written communication skills • Ability to work independently and as part of a team • Ability to adapt to changing business priorities and environments • Ability to make decisions using sound judgment • Experience working in a production- and quality-driven environment (preferred) • Ability to build and maintain collaborative working relationships across business functions (preferred) • Demonstrated commitment to customer service, continuous improvement, feedback, personal growth, and embracing change (preferred) • Call center experience (preferred) • Legally authorized to work in the United States without current or future employer sponsorship

🏖️ Benefits

• Skill-building opportunities • Leadership development • Philanthropic opportunities • Support and flexibility to achieve professional and personal goals • Contemporary, supportive, flexible, and inclusive benefits and resources • Company benefits for full-time eligible employees