
201 - 500 employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $60.6k - $73k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🛜 Network Engineer / Network Administrator
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201 - 500 employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.
• Support customers' network environments as a member of Logicalis’ 24x7x365 operations team • Perform break/fix troubleshooting, software updates, and feature enhancements for networking devices • Work with external vendors such as Cisco, AT&T, and Verizon to troubleshoot hardware and circuit issues • Create and maintain technical and process documentation • Follow ITIL incident, problem, and change management processes • Respond to and resolve customer issues using technology tools, procedures, training, service offerings, and SLAs • Understand Logicalis service offerings to better support customers and expand offerings to current customers • Maintain compliance with applicable laws, regulations, and company policies • Provide customer service consistent with expectations • No supervisory responsibilities
• Associate’s Degree in a related field; equivalent combination accepted • 4 years of experience in a network operations center or equivalent network support team • Experience with Cisco and Fortinet firewalls, switches, routers, and access points • Experience with VPN technologies • Experience with data/voice circuits • Familiarity with load balancers • Experience with IPT: CCM, Unity, UCCX, Webex, and MS Teams • Experience working in an ITIL-based incident tracking system such as ServiceNow or CA Service Desk • Understanding of network monitoring tools and technologies • Proficient use of all Microsoft Office applications • Cisco Certified Network Associate (CCNA) / Fortinet NSE4 • CompTIA Security+ / CompTIA Network+ • Ability to execute tasks, projects, and troubleshooting with minimal supervision and urgency • Detail-oriented, able to multitask and prioritize critical SLA deadlines • Excellent customer service and interaction skills • Outstanding verbal, written, and technical/business communication skills • Ability to accommodate requests from multiple customers and account executives in a timely manner • Must meet applicable physical demands, including occasional lifting of up to 10 pounds
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