Account Manager – Absence

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Own and manage overall customer satisfaction and retention for ComPsych customers • Meet client retention and account growth goals through customer satisfaction metrics and identifying upsell opportunities • Develop a thorough understanding of customers’ business, human capital, and benefits concerns • Position ComPsych’s value proposition with beneficial solutions to meet customer needs • Provide project management, communication strategy development, internal staff training, and customer staff training for newly implemented accounts • Establish strong relationships with clients • Investigate, track, and resolve customer and client concerns • Prepare utilization-related analysis and trend reports to evaluate and proactively recommend improvements • Build strong working relationships with ComPsych business leaders and team members • Perform other duties as assigned • Report directly to the Absence Customer Success Manager and collaborate with the entire department

🎯 Requirements

• 2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services required • Bachelor’s degree required • Master’s preferred • Strong experience providing strategic account management to accounts required • Proven track record of successfully selling additional service lines to current customers • Project management skills required • Critical thinking skills required • Strong attention to detail required • Stable work history required • Strong skills in Microsoft Office Suite required • CRM experience a plus • Travel as necessary to meet with new and existing customers; approximate travel could be up to 25% • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise required • Ability to be present on camera during work-related trainings, meetings, and/or events • Must be able to sit or stand at a desk for prolonged periods while working on a computer

🏖️ Benefits

• Full benefits package • Paid Time Off (PTO) • Medical insurance • Dental insurance • Vision insurance • 401(k) with match • Robust EAP • Wellness program • Bonus

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