Customer Information System Solution Architect

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $162k - $270k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Own the CIS Solution Blueprint: customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunning. • Define bill calculation architecture: billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handling. • Lead Fit-Gap workshops across Customer Ops, Revenue Mgmt, Metering, IT, and Regulatory Affairs. • Govern configuration standards; conduct peer reviews of configuration workbooks and functional design documents. • Translate regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into implementable rate configurations. • Author test scripts for billing cycle, SIT, and UAT; lead bill calculation regression testing across rate schedule portfolios. • Design AMI/MDM integration: interval data ingestion, VEE triggers, register reconciliation, connect/disconnect dispatch. • Define cutover data load sequence and reconciliation controls balancing to legacy system totals. • Architect CIS integrations: OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial posting. • Lead a team of 4–10 CIS functional consultants and integration specialists across design, build, test, and deploy. • Own customer data migration strategy from legacy CIS: master data, billing/payment history, and open AR balance cutover. • Design role-based training and produce knowledge transfer materials for CSRs, billing analysts, and metering staff. • Support CIS business development and capture activities.

🎯 Requirements

• Bachelors degree with a MINIMUM of TEN (10) years of CIS consulting or utility technology experience, and a MINIMUM of FIVE (5) years in CIS solution architecture or functional delivery leadership. • Experience is SAP CIS is highly preferred. • Demonstrated CIS data migration leadership: customer master, billing history, and open AR balance migration from legacy platforms. • At least TWO (2) full-lifecycle CIS implementations at electric, gas, or water utilities as lead architect or functional lead. • CIS integration architecture experience with 2+ of: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GL. • Hands-on configuration experience: SAP IS-U / S/4HANA Utilities OR Oracle CC&B / CCS (C2M) — deep expertise in at least one platform required. • Deep knowledge of utility meter-to-cash process: read acquisition → VEE → bill calc → invoice → payment → collections → write-off. • Direct experience designing complex utility rate structures: TOU, NEM, demand charges, budget billing, and income-qualified program rates. • SAP Certified Associate – SAP for Utilities (IS-U) or S/4HANA Utilities is nice to have. • Experience with legacy source CIS platforms: Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systems is nice to have. • Oracle Utilities Implementation Specialist (CC&B or C2M) is nice to have. • Salesforce Energy & Utilities Cloud as CRM layer integrated with SAP or Oracle CIS backends is nice to have. • Dual-platform experience (SAP + Oracle) is a strong differentiator for migration programs. • EV charging program billing, NEM 3.0, prepay metering, or community solar subscriber management is nice to have. • SAP BRIM / Convergent Invoicing for multi-commodity or subscription billing is nice to have. • PCI-DSS and customer PII / data security compliance requirements in utility CIS environments is nice to have. • Oracle C2M cloud deployment (OCI SaaS) configuration experience is nice to have. • NERC CIP / NIST CSF awareness for CIS systems within or adjacent to the utility control network is nice to have. • Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. • Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law or ordinance.

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Position may be eligible for a discretionary variable incentive bonus • Parental Leave and Adoption Assistance • 401(k) Retirement Plan • Basic Life & Supplemental Life • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts • Short-Term & Long-Term Disability • Student Loan PayDown • Tuition Reimbursement, Personal Development & Learning Opportunities • Skills Development & Certifications • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Emergency Back-Up Childcare Program • Mobility Stipend • Up to 50% travel