Revenue Cycle Director – Mission Liaison

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $118k - $196k / year

⏰ Full Time

🔴 Lead

👔 Director

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Serve as a senior operational liaison between CommonSpirit revenue cycle leadership, market and facility leaders, Guidehouse Managed Services, Epic, CSI, and other vendor partners • Support revenue cycle stabilization, command center execution, market issue escalation, KPI review, workflow alignment, and operational readiness following the CommonSpirit revenue cycle transition • Translate enterprise priorities into market-level action, reinforce standard workflows, monitor revenue cycle performance, and ensure timely resolution of barriers impacting cash, claims, A/R, denials, NOA, billing, payment posting, charge capture, and related hospital revenue cycle functions • Serve as a visible revenue cycle leader and trusted liaison during transition, go-live, and stabilization activities • Coordinate daily operational alignment across CommonSpirit, Guidehouse, Epic, CSI, and vendor teams to identify, prioritize, and resolve revenue cycle issues • Support command center routines, Liaison Leader Huddles, HB Acute Dashboard meetings, Market Top 10 preparation, National Top 10 review, and Revenue Cycle Executive Report Out preparation • Monitor revenue cycle KPIs and operational dashboards, including cash posted, A/R days, aged A/R, DNFB, CFB, clean claim rate, claim edits, denial trends, charge lag, registration quality, payment posting, and reconciliation metrics • Review daily market and functional performance trends, identify off-track areas, and escalate critical risks • Partner with operational leaders to validate work queue movement, inventory completion, payer follow-up, denial resolution, billing correction, payment posting, and account reconciliation • Support issue documentation, prioritization, and resolution through ServiceNow, functional huddles, vendor meetings, dashboards, and leadership escalation channels • Reinforce compliance with standard workflows, payer requirements, hospital policies, HIPAA, regulatory expectations, and approved operating procedures • Coordinate with Patient Access, HIM, Coding/CDI, Revenue Integrity, Billing, A/R Follow-Up, Denials, NOA, Cash Posting, Credit Balance, Contract Compliance, and Finance leaders • Facilitate executive-ready updates covering prioritized issues, root causes, mitigation plans, action items, owners, due dates, and next-day priorities • Provide leadership presence during go-live and post-live stabilization, validate process adoption, and route barriers to appropriate owners • Support development and refinement of job aids, SOPs, reporting expectations, escalation pathways, meeting materials, and communication tools • Maintain visible leadership presence, promote issue identification and timely escalation, confirm work progression and reporting reconciliation, and ensure productivity, quality, and inventory movement are reviewed

🎯 Requirements

• Bachelor’s degree and a minimum of 12 years of relevant healthcare revenue cycle experience; relevant experience may be substituted for formal education or advanced degree where appropriate • Significant hospital revenue cycle leadership experience in a provider, health system, CBO, shared services, outsourcing, consulting, or managed services environment • Demonstrated experience leading complex revenue cycle operations, transition support, operational stabilization, cross-functional issue resolution, and executive-level communication • Strong working knowledge of hospital billing, A/R follow-up, denials, payment posting, cash reconciliation, revenue integrity, HIM/coding dependencies, NOA, patient access, payer escalation, and revenue cycle KPI management • Ability to support onsite or hybrid market engagement as required by the CommonSpirit operating model, including travel or onsite presence during critical transition and stabilization periods • Preference for candidates who can support CommonSpirit market leadership engagement and transition activities with flexibility, urgency, and executive presence • Experience supporting large-scale revenue cycle transitions, insourcing initiatives, vendor transitions, command center operations, or post-go-live stabilization • Experience with Epic, MEDITECH, hospital billing systems, payer portals, work queue management, dashboard reporting, ServiceNow, or related revenue cycle tools • Strong understanding of HFMA MAP metrics, hospital revenue cycle performance indicators, payer escalation processes, denial prevention, underpayment resolution, and operational reporting • Ability to develop concise executive materials, synthesize complex operational issues, and present clear recommendations to senior revenue cycle, finance, market, and facility leadership • Mission-driven leadership style with the ability to build trust quickly, foster collaboration, and support a culture of accountability during periods of significant operational change • Up to 50% travel required • No security clearance required

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Position may be eligible for a discretionary variable incentive bonus • Parental Leave • 401(k) Retirement Plan • Basic Life & Supplemental Life • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development & Learning Opportunities • Skills Development & Certifications • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Emergency Back-Up Childcare Program • Flexible benefits package • Flexible work arrangements implied by the flexible benefits package and remote work designation