Professional Service Operations Specialist

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GuidePoint Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

GuidePoint Security is a cybersecurity firm offering consulting, engineering, and managed services to help organizations secure their digital assets. The company specializes in application security, cloud security, data protection, email security, threat intelligence, and identity and access management. With solutions tailored to various platforms including AWS, Microsoft, Google Cloud, and OT environments, GuidePoint Security aims to enhance cybersecurity resilience for both enterprise and government clients. They focus on integrating advanced security technologies and providing expertise in risk assessment, compliance, and security awareness education, helping clients navigate complex cybersecurity challenges and improve their security posture.

📋 Description

• Support Regional Service activities and Engineering • Support presales and delivery efforts by managing new opportunity intake and presales scoping process steps • Submit proposals and assist with hours and template scoping • Manage systems and assist with proposal quality assurance and delivery • Generate service quotes, scope and track opportunities, and process and close opportunities using internal tools and processes • Respond promptly to internal and external professional services inquiries • Suggest process improvements for the presales service lifecycle • Interface daily with technical leaders, practice delivery leads, and Sales Support Specialists • Manage multiple workstreams in an organized and timely manner • Serve as liaison between customers, vendors, Sales Executives, Service Leaders, Contracts, and Proposal Departments • Document and maintain presales workflow processes and procedures • Develop and maintain relationships with key vendors and customers • Attend regional and national forecast calls and perform pipeline analysis • Manage Salesforce.com service opportunities and Jira to support accurate forecasting reports • Analyze information and make decisions benefiting GuidePoint Security

🎯 Requirements

• At least 5 years of services-related logistics experience • Experience in services delivery or project management • Bachelor’s degree in a relevant discipline or equivalent experience • Strong organizational skills • Ability to multi-task effectively • Comfortable working in an independent, fast paced environment • Effective written and verbal communication skills • Willingness to learn and use AI-enabled tools • Information Security or project management certifications are a plus • Up to 15% travel • Sedentary work • Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day • Close visual acuity to view a computer terminal and/or perform extensive reading for a minimum of 8 hours a day

🏖️ Benefits

• Remote workforce primarily (U.S. based only) • Group Medical Insurance options: Zero Deductible PPO Plan with GuidePoint paying 90% of the employee premium and 70% of family plan premiums • High Deductible Health Plan with HSA, with GuidePoint paying 100% of employee premiums and 75% of family plan premiums • HSA contribution of $850 annually for employees or $1,750 annually for family plans • Group Dental Insurance, with GuidePoint paying 100% of employee premiums and 75% of family plan premiums • 12 corporate holidays • Flexible Time Off (FTO) program • Mobile phone allowance • Home internet allowance • Eligibility for retirement plan after 2 months at open enrollment • Pet Benefit Option • Collaboration, mentorship, and guidance opportunities