Manager, Information Experience

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $123k - $218k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Guidewire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🛡️ Insurance

💰 $750k Series C on 2008-03

Software • Insurance • Cloud Computing

Guidewire Software is a leading provider of software solutions for the property and casualty (P&C) insurance industry. The company offers a comprehensive platform that includes core applications such as PolicyCenter, ClaimCenter, and BillingCenter, as well as advanced analytics and a robust cloud platform. Guidewire focuses on delivering digital transformations, improving operational efficiencies, and enhancing customer service for insurers globally. Through collaborations and partnerships, Guidewire supports a wide range of insurance products and services, including usage-based and embedded insurance. With its commitment to innovation and customer success, Guidewire continues to empower insurers to meet the evolving demands of the industry.

📋 Description

• Lead, coach, and develop a distributed team of technical writers and information professionals • Set priorities and guide delivery across technical documentation, developer and API content, in-product assistance, UI content, tutorials, video, walkthroughs, and related information experiences • Partner with Product, Engineering, Design, Learning, and subject-matter experts to plan content around user needs, product goals, customer adoption, and measurable outcomes • Champion persona- and task-based information experiences for business and technical audiences • Guide the evolution of content into trusted, structured, reusable, and AI-ready knowledge through information architecture, content models, metadata, taxonomies, governance, and content reuse • Promote practical and responsible use of AI in content planning, creation, review, evaluation, and maintenance • Use analytics, search and assistant insights, user feedback, and research to evaluate effectiveness, improve findability and retrieval, and prioritize enhancements • Improve authoring, review, publishing, and maintenance workflows • Lead cross-functional initiatives, manage competing priorities, and remain hands-on when needed • Build relationships across Product, Engineering, Design, Learning, and subject-matter teams during the first six months • Understand key user personas and assess current content, workflows, and measurement practices • Establish priorities and define measures for findability, content quality, reuse, user satisfaction, search and assistant effectiveness, and delivery efficiency • Help customers and developers adopt Guidewire’s cloud, data, and AI capabilities, support product growth and customer success, and influence how trusted knowledge is created and used across the company

🎯 Requirements

• Seven or more years of experience in technical writing, information development, content design, or content strategy for enterprise software or SaaS • At least three years managing teams • Strong people leadership, coaching, feedback, and team-development skills • Ability to think critically about user journeys and create holistic information experiences across multiple formats and channels • Experience with information architecture, structured or modular content, content strategy, metadata, reuse, taxonomy, or governance • Strong technical aptitude and ability to learn cloud platforms, APIs, developer workflows, and software technologies quickly • Experience using analytics, user feedback, research, search data, or other evidence to improve content and user outcomes • Familiarity with generative AI concepts such as prompting, retrieval, grounding, evaluation, and human oversight • Demonstrated ability to embrace AI and apply it to the current role, as well as use data-driven insights to drive innovation, productivity, and continuous improvement • Ability to prioritize, lead change, navigate ambiguity, and work effectively across distributed, cross-functional teams • Excellent communication, leadership, project-management, and organizational skills • Bachelor’s degree in a technical, communications, or related field preferred, or equivalent practical experience • Background in developer documentation for data and analytics solutions preferred • Experience supporting search, conversational assistants, retrieval-augmented generation systems, or other AI-enabled information experiences preferred • Proficiency with DITA, Markdown, Git or GitHub, OpenAPI or Swagger, static site generators, docs-as-code, and continuous integration and delivery workflows preferred • Knowledge of automated quality checks, taxonomies, and large structured content sets preferred • Experience with UX writing, accessibility, localization, video, diagrams, or interactive walkthroughs preferred

🏖️ Benefits

• Flexible work environment • Health and wellness benefits • Paid time off programs, including volunteer time off • Market-competitive pay and incentive programs • Continual development and internal career growth opportunities • Health, dental, and vision insurance • Company sponsored retirement plan • Some roles may be eligible for annual company bonus plan, commissions, and/or long term incentive awards

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