AI Training, Enablement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $82.5k - $118.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Own an assigned function within the organization's AI training and enablement work • Design, develop, and maintain enablement programs, learning journeys, and resources for different business units and skill levels • Translate technical AI capabilities into practical enablement by partnering with AI Engineers, Data Scientists, Product, and IT • Design and facilitate workshops, webinars, hands-on labs, office hours, and other sessions • Assess needs across teams and determine priorities, gaps, and approaches aligned with business goals and AI maturity levels • Create original playbooks, FAQs, job aids, guides, tutorials, communications, and assessments • Build and maintain an accurate, current, and searchable knowledge base • Incorporate responsible AI, data-handling, privacy, and compliance standards into enablement work • Monitor new AI tools and features and determine required updates • Analyze AI usage trends and audience feedback to identify adoption barriers and improve effectiveness • Deliver readiness, reinforcement, and launch materials for AI rollouts • Define and track effectiveness measures, including adoption, proficiency, satisfaction, and question themes • Stay current with AI trends, technologies, and enablement best practices • Mentor or guide less experienced professional contributor staff • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree directly related to the position or equivalent, preferred • Master's degree directly related to the position or equivalent, preferred • Minimum three years’ experience in training, enablement, instructional design, technical writing, customer education, or a related function • Experience supporting adoption of digital tools in a fast-changing environment • Relevant certifications in learning design, facilitation, Microsoft 365, or AI tooling preferred • Ability to organize and manage multiple priorities simultaneously • Ability to work well independently or within a team • Strong interpersonal and customer service skills • Excellent interpersonal communication skills • Ability to handle confidential matters with discretion • Experience supporting enterprise tool rollouts, including Microsoft 365/Copilot, knowledge platforms, or workflow tools • Exposure to regulated environments, preferably financial services • Experience delivering training aligned to policy/compliance requirements • Experience building and maintaining knowledge bases, such as SharePoint/Teams or similar • Excellent verbal and written communication skills • Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications • Commitment to company values • Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions • Ability to adhere to process protocol and apply established protocols in a timely manner

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Pleasant work environment • Competitive compensation • Travel 5% or less • Monday–Friday business-week schedule • Remote work arrangement