Collections Agent

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Collect payments to reduce overall portfolio delinquency according to investor, state, and federal guidelines • Participate in outbound dialer campaigns and comply with telephone standards, investor rules, regulations, compliance criteria, internal policies, guidelines, and best practices • Provide outstanding customer service and de-escalate interactions as required • Interact with consumers via phone, email, or letter with patience and professionalism • Assess reasons for delinquency and discuss workout options to establish the shortest path to a performing loan • Assist homeowners through inbound and outbound calls in a high-volume call center environment • Collect payments or aid homeowners experiencing financial hardship • Participate in initial and ongoing training and adapt to changes in industry regulations and processes • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent, required • College courses related to Finance and Accounting strongly preferred • Minimum two years’ experience in consumer relations, customer service, or collections positions in a high-volume call center • Dedicated workspace with reliable high-speed internet connection • Highly organized and detail-oriented • Ability to work in a fast-paced, metrics-driven environment • Excellent interpersonal communication and problem-solving skills • Patience, professionalism, and sensitivity when interacting with consumers experiencing financial and emotional stress • Ability to work weekends and overtime as needed • General computer proficiency • Ability to multitask • Excellent verbal and written communication skills • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications • Commitment to company values • Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions • Ability to adhere to and apply established process protocols in a timely manner • Work is primarily sedentary with frequent use of a computer keyboard and mouse • Ability to accurately interpret audio and visual information

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Remote work arrangement • Competitive compensation • Pleasant work environment