Director, Marketing Operations

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $124k - $160k / year

⏰ Full Time

🔴 Lead

⚙️ Marketing Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Direct and manage the marketing operations team, including project management and administration • Manage projects and pipelines to ensure timely delivery of marketing campaigns • Oversee marketing project management software, new hire orientation and training, and department policy, process, and procedure documentation • Simplify systems and processes while avoiding customization bloat, tech debt, and over-engineered processes • Identify short- and long-term scheduling and resource needs • Develop and manage the annual marketing budget and resource projections • Supervise marketing administration to ensure customer service, compliance, and efficient operations • Monitor, measure, and analyze the effectiveness of marketing initiatives and programs • Direct development and implementation of marketing projects with key stakeholders and senior leadership • Supervise the department and provide guidance, coaching, and feedback to marketing professionals • Foster a high-performing, creative, and caring workplace culture • Work with external vendors • Directly supervise 5–6 Marketing Project Managers and Marketing Administrators • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in marketing, business administration, or equivalent experience • At least 7 years of experience in a marketing operations role • Demonstrated experience with agile project management principles • Experience with project management software and systems, including evaluation and improvement • Experience with CRM solutions and marketing automation • Experience working in a digital marketing environment • High proficiency in Microsoft and Salesforce software environments • Experience in mortgage, real estate, or insurance preferred • Proven track record of success in managing a team and driving results • Strong analytical skills and ability to use data to drive decision-making • Excellent communication, leadership, interpersonal, and project management skills • Ability to work under pressure and meet deadlines in a fast-paced environment • Ability to develop team members and small support staff • Highly organized and detail oriented • Ethical, with a commitment to company values • High level of independent judgment and discretion • Ability to work with external vendors • Work is primarily sedentary with mobility in an office setting • Frequent use of computer keyboard and mouse

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Pleasant work environment • Competitive compensation • 0–20% travel