Service Advisor

🔥 12 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $27 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gusto

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Gusto is a comprehensive platform that provides payroll, benefits, and human resources solutions for businesses. It simplifies the complexities of payroll by offering automated deductions, direct deposits, tax filing, and compliance with various regulations. Gusto also integrates with other business tools and offers a range of employee benefits including health insurance, 401(k) plans, and more. The platform supports HR functions such as time and attendance tracking, hiring and onboarding, talent management, and performance reviews. Gusto caters to small and medium-sized businesses, including those that manage remote and global teams. It offers specialized solutions for accountants and provides APIs for developers to build payroll functionalities into their platforms. Gusto aims to help businesses run payroll efficiently, manage their teams, and ensure compliance with ease.

📋 Description

• Serve as the single point of contact for support inquiries and a subject matter expert for Gusto’s core products • Guide customers through new product features and provide proactive customer education and support • Partner cross-functionally and creatively solve customer problems • Advocate for customers internally to influence product decisions and roadmap • Support the customer/Gusto partnership and deliver exceptional customer experiences • Use AI-assisted tools to accelerate research and communication while reviewing outputs for accuracy, tone, empathy, compliance, and privacy • Own the customer journey and build trust with an assigned book of business through inbound and outbound phone, email, and Google Meet interactions • Provide dedicated support for payroll and benefits inquiries • Build an understanding of customers’ businesses, support models, and preferred communication styles • Identify and mitigate churn risk • Partner with customers and cross-functional teams to remove friction and address concerns • Apply critical thinking and creative problem-solving across business areas • Maintain strong product knowledge and understanding of the competitive landscape

🎯 Requirements

• 6+ years of customer experience • 1+ years of full-time experience in Payroll • 2+ years of account management • Proven ability to proactively and reactively support customers through expert guidance and creative problem-solving • Ability to synthesize and communicate complex subjects clearly and effectively, verbally and in writing • Experience with Salesforce, Zoom/Google Meets, Google Suite, Google Calendar, Gmail, and scheduling tools • Ability to balance inbound calls, scheduled meetings, and email inquiries while prioritizing multiple high-priority resolutions • Ability to provide expert and creative customer resolutions with minimal support • Churn identification and mitigation experience • Deep payroll knowledge • Ability to meet goals, deadlines, and commitments • Ability to think creatively, pivot quickly, and work strategically in ambiguous situations • Demonstrated AI fluency in a customer-facing role, including structured prompting, critical review of AI outputs, and application of data-privacy and compliance guardrails

🏖️ Benefits

• Competitive base pay • Health insurance • 401(k) • Equity (RSUs) • Secure, reliable, and consistent internet connection required when approved to work away from a Gusto office • Equal opportunity employer • Reasonable accommodations for qualified individuals with disabilities and disabled veterans