Academy Support Advisor

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Imagine Learning

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2010-11

Education • eCommerce • SaaS

Imagine Learning is a leading provider of digital-first K–12 educational solutions focused on enhancing student learning outcomes. The company offers a wide range of resources including core curriculum programs, supplemental support, and personalized intervention across subjects like English Language Arts, Math, and Science, catering to diverse learner needs, including multilingual and special education. With a commitment to professional development and innovative educational practices, Imagine Learning aims to empower educators while fostering lifelong learning among students.

📋 Description

• Uphold the vision, mission, and statement of faith of Ignite Christian Academy • Manage a high volume of daily inbound and outbound calls • Contribute to new-student acquisition and student-retention initiatives while meeting sales and enrollment goals • Help prospective families determine whether ICA meets their educational needs and communicate its value • Guide families through enrollment and onboarding processes • Serve as a primary point of contact and front-line support for families throughout the customer life cycle • Communicate with families and students by phone, email, and text to support enrollment, onboarding, engagement, retention, and student success • Advise families on course selection and program or graduation pathways • Provide guidance on academic management, student motivation, engagement, and participation in asynchronous learning • Assist with tuition and fee payments, payment processing, and account resolution • Resolve routine family questions and concerns, coordinating with or escalating to appropriate school teams when needed • Maintain accurate documentation of family interactions, enrollment activity, follow-up needs, and student-support efforts • Navigate SIS, LMS, CRM, NetSuite, and other school technology systems • Collaborate with internal teams to provide coordinated family support • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED required; associates or bachelor’s degree preferred • At least two years’ experience in customer service • Acceptable combination of education and experience • Ability to work an 8 consecutive hours year-round schedule sometime between 7:00 a.m. and 5:30 p.m. Central time, Monday-Friday • Experience taking and making a high volume of calls per day • Two years’ experience working in education or with K-12 students preferred • Previous work experience with at-risk students preferred • Highly motivated with excellent verbal and written communication and problem-solving skills • Flexible and adaptable to change • Strong organizational and time management skills; able to handle multiple priorities with demanding time frames • Ability to work collaboratively with colleagues and staff • Willingness and ability to work flexible hours • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Ability to provide a current Fingerprint Clearance Card or proof of application within 7 days upon hire

🏖️ Benefits

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums • 401k plan with a company match • 16 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day • Paid Time Off • Comprehensive maternity and fertility/family building benefits • Paid bonding leave when a new child joins your family • Access to on-demand mental health resources • Life and short- and long-term disability insurance • Pre-tax savings plans • Paid volunteer time off • Professional development programs, including tuition reimbursement • Work from home opportunities that foster work/life balance