Program Manager, Privacy

🔥 57 minutes ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 15%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Assist with the operational oversight, execution, and continuous improvement of H&R Block’s Privacy Program for the Wave and Block small business services segments • Define, execute, and continuously improve the Program strategy, roadmap, operating model, and priorities • Update, implement, and maintain privacy-related policies, procedures, standards, playbooks, and controls • Lead initiatives to mitigate risks associated with business customer data and personal information • Evaluate and support responsible use of artificial intelligence • Execute and improve privacy training and awareness initiatives • Lead cross-functional teams implementing operational changes for legal and regulatory compliance • Assist with incident response, including coordination, investigation support, remediation, and communications • Lead privacy impact assessments for products, features, integrations, marketing initiatives, vendors, and internal processes • Support supplier risk management, including vendor reviews, data-sharing arrangements, contract privacy terms, onboarding, offboarding, and remediation • Administer and improve consumer, employee, and business customer privacy-request processes • Partner with Product, Technology, Data, Marketing, Sales, and Customer Support teams to embed privacy-by-design principles • Develop and maintain Program metrics and key risk indicators • Present to Enterprise Risk Committees and coordinate activities with senior leadership • Manage the Program budget

🎯 Requirements

• Bachelor’s degree in a related field (e.g., Business, Technology, Information Security, or Management) • 8 years of experience in a data privacy or information security role or similar experience in privacy, technology, information security, compliance, audit, or program management • Working knowledge and operational understanding of privacy and data protection principles, laws, and regulations relevant to B2B small business services, including data breach notification laws, marketing and consent requirements, vendor oversight, and cross-border data transfer considerations • Demonstrated ability to manage multiple priorities, meet deadlines, maintain accurate documentation, and report status and metrics to leadership • Sound judgment, attention to detail, discretion with sensitive information, and a practical risk-based approach to balancing compliance, customer trust, and business enablement • Project management experience and skills, including the ability to plan work, manage dependencies, track deliverables, escalate risks, and drive execution through cross-functional teams • Strong history of building robust internal and external connections and relationships • Ability to influence and lead without direct authority and matrix management skills and ability to oversee tasks delegated to others • Experience conducting or reviewing privacy impact and risk assessments • Understanding of information security controls and sensitive data protection approaches and countermeasures • Excellent oral, written, and interpersonal communication skills • Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences, including business leaders • Experience developing and managing program budgets • Privacy certification (e.g., CIPP), highly preferred • Project management certification (e.g., PMP) • Experience conducting or coordinating privacy impact assessments, vendor privacy reviews, data mapping, data sharing reviews, data rights request workflows, incident response activities, or privacy control testing • Demonstrated success in a risk management, compliance, legal, or audit role • Small business services, tax, or financial background • Graduate degree (e.g., MBA)

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • High Performing, Connected Culture • Well-being support

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