Senior Program Manager, Contingent Workforce

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $112.8k - $180.2k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Lead the end-to-end strategy, operations, and continuous improvement of Zillow Group’s contingent workforce program • Lead the evolution of the contingent workforce operating model, including bringing key program functions in-house and managing knowledge transfer • Lead and develop the contingent workforce program team • Develop and execute a roadmap for international expansion • Design and maintain frameworks for intake, engagement models, worker classification, and lifecycle management • Establish governance and controls for worker classification, approvals, assignment duration, onboarding, offboarding, and supplier compliance • Oversee and improve hiring and onboarding workflows, including hardware, software, and access provisioning • Own the contingent workforce systems roadmap and business requirements, including Beeline and Workday integrations • Establish financial and supplier management processes, including invoice reconciliation, issue resolution, supplier performance monitoring, and spend reporting • Lead supplier lifecycle management, including onboarding, performance reviews, issue resolution, and renewal planning • Define and monitor performance measures across service delivery, compliance, data quality, supplier performance, and spend • Deliver workforce and spend insights for workforce planning and budget forecasting • Develop self-service guidance, training, and communications • Serve as the escalation point for complex program issues • Lead cross-functional initiatives from discovery through implementation, including project planning, stakeholder alignment, change management, and adoption • Deliver a consistent contingent worker and manager experience through onboarding, access, support, and offboarding processes

🎯 Requirements

• 7+ years of experience designing, implementing, and leading contingent workforce programs in complex, cross-functional environments • Deep expertise in contingent workforce practices, worker classification assessments, engagement requirements, and program governance • Experience partnering with Legal and compliance teams on domestic and international requirements • Proven experience building or transforming contingent workforce programs • Experience leading and developing a team • Experience managing MSP, VMS, staffing supplier, and other service provider relationships • Experience partnering on VMS and HR system integrations • Strong analytical skills interpreting workforce, supplier, and financial data • Ability to lead change, build consensus, and influence stakeholders at all levels • Experience working across shared services and matrixed organizations • Excellent communication, project management, and stakeholder engagement skills • Experience transitioning contingent workforce responsibilities from an MSP to an in-house or hybrid operating model (preferred) • Experience expanding contingent workforce programs internationally (preferred) • Experience with Beeline, Workday, or comparable VMS and HR technology platforms (preferred) • Experience improving contingent workforce invoicing, reconciliation, and spend reporting (preferred) • Experience leading large-scale process or system transitions in technology-driven organizations (preferred) • Certified Contingent Workforce Professional (CCWP) certification (preferred) • U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Equity awards based on factors such as experience, performance and location • Remote work from a physical location of the employee’s choice • Flexibility to work from wherever employees are most productive

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