Seasonal Associate Relations Advisor

🔥 3 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $62.8k - $94.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Serve as the primary contact for associate relations and ethics concerns for H&R Block • Investigate associate complaints and recommend resolutions • Provide leadership training and coaching on fair employment practices • Address associate relations concerns, primarily for field associates, by counseling associates and leaders • Mediate and resolve disputes between associates and leaders • Conduct investigations and audits according to company policies and employment laws • Respond to concerns via telephone, chat, or email • Provide guidance and coaching regarding employment and work-related concerns • Determine eligibility for associate, tax student, or candidate accommodations and engage in the ADA interactive process • Provide customer service while addressing concerns and promoting fair employment practices • Research and investigate complex associate relations concerns in a high-volume, fast-paced environment • Document associate relations issues in the case management system • Ensure HR activities comply with H&R Block values, regulatory guidelines, and HR policies • Partner with AR leadership, P&C Business Partners, and field leaders on escalated issues • Resolve concerns and maintain positive interactions with associates and leaders

🎯 Requirements

• Bachelor’s degree in business administration, human resources, or a related field, preferred • Minimum of five years of experience in progressive HR generalist or consultant roles, preferred • Extensive knowledge of federal, state, and local employment laws • At least three years of experience handling reasonable accommodations, preferred • Strong customer service, written and verbal communication, and coaching skills • Ability to work independently and effectively with others • Strong and objective analytical skills • Solid decision-making abilities • Conflict resolution experience • Good judgment and ability to make independent decisions • Ability to evaluate people and manage conflicting priorities in a fast-paced environment • Experience working with Salesforce or other case management systems, preferred

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Potential incentive compensation or short-term incentive plans

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