Associate Manager, Virtual Partnerships

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $62.8k - $94.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead, coach, and develop a team of Virtual Tax Professionals through performance management, career development, and ongoing coaching • Foster a positive, high-performing virtual work environment while recognizing success and addressing performance concerns appropriately • Manage daily operations, including staffing, workload distribution, productivity, service levels, and key performance metrics • Ensure timely and accurate tax return and client deliverables while maintaining strong tax law and procedural expertise • Champion a client-first culture by resolving escalated client concerns and driving continuous improvements to client satisfaction outcomes • Ensure compliance with tax regulations, quality standards, company policies, certifications, and required training • Provide guidance and support to tax professionals on complex tax situations and quality review efforts • Support recruiting, interviewing, hiring, onboarding, and workforce planning for peak and non-peak seasons • Identify and implement process improvements in partnership with technology, operations, and training teams to enhance virtual tax workflows • Support testing, adoption, and implementation of new tools, programs, and business initiatives while driving accountability to operational goals

🎯 Requirements

• 3+ years of tax preparation experience • 2+ years of leadership, coaching, or management experience • Strong understanding of individual income tax preparation and IRS regulations • Excellent communication, organizational, and problem-solving skills • Ability to lead and motivate employees in a virtual environment • Proficiency with Microsoft Teams, Outlook, Excel, and digital collaboration tools • Ability to manage multiple priorities in a fast-paced environment

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning