Client Account Manager

🕒 September 2

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $56k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Lead and support all aspects of program implementation, maintenance, and/or expansion • Probe, clarify, and determine clients’ needs to develop effective solutions • Communicate status updates to clients throughout implementation and the life of the program • Schedule and facilitate status calls according to program needs • Ensure all client needs are met with a high degree of quality • Create and maintain reports and analysis/insights • Provide accurate and timely invoicing and track costs against client budget • Author and maintain client-specific SOPs and Work Instructions • Provide ad-hoc proposals and pricing as needed • Schedule and spearhead periodic business reviews • Lead the annual contract renewal process when applicable • Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions • Safeguard patient privacy and confidentiality in accordance with HIPAA

🎯 Requirements

• Bachelor’s Degree or equivalent work related experience • 3-5 years client or project management, or related experience preferred • 3-5 years pharmaceutical experience preferred • 3-5 years contact center experience preferred • Must be highly organized, with solid relationship building skills • Strong critical thinking and creative problem-solving skills • Proposal writing and pricing experience a plus • Excellent with Microsoft Office programs including but not limited to Excel and Power Point • Excellent oral and written communication skills as well as customer service and negotiation skills • Ability to travel as necessary or required, which may include overnight and/or weekend travel • Must safeguard patient privacy and confidentiality by following HIPAA Privacy and Security Rules

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning, leadership development, and career advancement support • Collaborative culture • Reasonable accommodations in accordance with applicable law