Communications Strategy and Performance Manager

🔥 16 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $81.6k - $122.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead H&R Block's enterprise listening strategy to monitor reputation, stakeholder sentiment, competitor activity, and industry trends • Monitor brand perception across traditional, digital, AI-powered search, and generative AI platforms • Provide data-driven insights for communications, public relations, and executive messaging strategies • Identify emerging risks, trends, and opportunities and provide actionable recommendations to leadership • Measure the impact of company news, major announcements, and reputational events • Analyze internal and external audience feedback, engagement, and performance metrics • Translate complex data into reports, executive summaries, and recommendations • Partner with communications and PR teams on issue management, crisis response, and reputation protection • Build and maintain dashboards and reporting frameworks for brand and reputational health • Leverage AI-powered monitoring and intelligence tools for interpretation, escalation, and decision-making

🎯 Requirements

• 5-8 years of experience in communications, media intelligence or a related field • Track record of owning research or insights functions • Deep expertise with media monitoring and social listening platforms, such as Meltwater, Brandwatch, Sprinklr, Cision, or similar • Proven ability to distill complex data into executive-ready narratives that drive action • Strong instincts for reputational risk and escalation judgment • Experience partnering with content teams in a fast-paced, high-stakes environment • Outstanding written and verbal communication skills, with the ability to influence • Experience in financial services, consumer brands, or highly regulated industries is a plus • Experience creating executive-ready presentations and slide decks is a plus

🏖️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Continuous learning • Support for life both in and outside of work • Potential incentive compensation or short-term incentive plans