District Experience Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead a district of approximately 32 H&R Block retail tax offices through a team of 7–8 Area Experience Leaders • Translate regional and enterprise priorities into clear actions supporting consistent, high-quality client experiences, associate engagement, and business results • Coach, develop, and hold Area Experience Leaders accountable for client experience, associate engagement, workforce readiness, local growth, operational execution, and business results • Reinforce consultative service expectations and use client feedback, field observations, and office-level insights to improve consistency, quality, and client loyalty • Use client, associate, workforce, and business insights to prioritize actions, remove barriers, allocate resources, and close performance gaps • Build and execute district talent plans supporting hiring, development, retention, succession readiness, leadership capability, and workforce readiness • Reinforce standards for compliance, labor management, workforce execution, facilities, standard operating procedures, technology adoption, and day-to-day operations • Create a connected, high-performing district culture grounded in client focus, growth mindset, engagement, recognition, feedback, continuous learning, and accountability • Partner with Area Experience Leaders to execute local growth plans, strengthen community presence, attract and serve more clients, and grow market share • Lead adoption of regional and enterprise priorities by aligning resources, strengthening partnerships, communicating expectations, and driving disciplined follow-up

🎯 Requirements

• Bachelor's degree in a related field or equivalent combination of education and related work experience • 5+ years of related work experience • Strong client-centric mindset with experience delivering a consultative client experience • Experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes • Proven ability to coach, develop, and hold teams accountable • Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management • Experience leading through change, including adoption of new processes, operating models, tools, or ways of working • Experience building and executing talent strategies, including attracting, developing, retaining, and deploying talent to meet business and client demand • Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines • Ability to collaborate cross-functionally and communicate effectively with all levels of the organization • Meet IRS e-file Suitability requirements as defined by IRS Publication 3112 • Ability to travel frequently between assigned offices, with minimal overnight travel • Ability to work a schedule aligned to office hours across assigned locations, which may include evenings and weekends, including Saturdays, based on business needs • Preferred: Experience leading seasonal workforce planning, hiring, and readiness execution • Preferred: Experience influencing cross-functional partners through field insights, business data, and district performance trends • Preferred: Experience building leadership pipelines, succession plans, or talent readiness strategies

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • High Performing, Connected Culture • Strong relationships • Shared commitment to making a meaningful impact