Lead Agent Engineer, Operations Excellence Enablement

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🔥 0 minutes ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Work directly with business partners to understand problems, desired outcomes, and operational realities • Determine effective technical approaches using automation, agent, and AI solutions • Translate business and process needs into solution designs • Build and deliver production-ready automation, agent, and AI-enabled solutions • Own solutions from discovery and design through build, deployment, and optimization • Apply engineering fundamentals including integrations, APIs, data modeling, error handling, and performance considerations • Extend low-code solutions with engineering or ML capabilities when appropriate • Ensure solutions are secure, scalable, maintainable, and aligned with enterprise standards • Serve as subject-matter expert on automation, agent, low-code, and AI technologies • Advise on solution selection, architectural tradeoffs, and platform fit • Lead solution design decisions for complex or high-impact initiatives • Educate team members on new technologies and capabilities • Partner with Operational Excellence Enablement and Lean Six Sigma Black Belts to align solution design with optimized processes and measurable outcomes • Define and contribute to standards, patterns, and best practices • Ensure auditability, monitoring, and operational support expectations are met • Identify opportunities to further automate standardized processes

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Machine Learning, Engineering, or a related field, or equivalent practical experience • Significant experience designing and delivering enterprise automation, agent-based, or AI-enabled solutions • Strong understanding of automation platforms, agent technologies, integrations, and solution architecture • Experience translating business and process requirements into technical designs • Proven ability to work directly with business partners and technical teams to deliver outcomes • Strong analytical, problem-solving, and communication skills • Experience partnering with Lean Six Sigma Black Belts or Operational Excellence teams • Familiarity with process improvement methodologies and outcome measurement • Experience with AI-enabled workflows, autonomous agents, or digital workers • Background in enterprise-scale solution design and delivery • Experience evaluating and piloting emerging automation or AI technologies • Ability to operate as a hands-on expert while influencing solution direction across a team

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Support for life both in and outside of work • High Performing, Connected Culture • Continuous learning • Strong relationships and shared commitment to making a meaningful impact