Senior Marketing Manager – UX Design

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🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $101.2k - $161.9k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead the vision, strategy, and execution of UX and visual design across H&R Block’s website and digital customer experiences • Drive customer-centered design decisions using qualitative research, customer insights, analytics, and usability testing • Lead and develop a team of UX and visual designers through coaching, feedback, performance management, and career development support • Partner with Product Management, Engineering, Marketing, Content, Analytics, Research, and Customer Experience teams • Establish and maintain digital design standards, design systems, accessibility requirements, and best practices across web properties • Influence website roadmap priorities by advocating for user needs while balancing business objectives and technical considerations • Oversee end-to-end design processes from concept and wireframes through final visual design and implementation support • Champion experimentation, testing, and continuous improvement through A/B testing and experience optimization • Ensure digital experiences align with brand standards while driving usability, accessibility, and conversion goals

🎯 Requirements

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, Digital Media, Marketing, or a related field • 10+ years of experience in digital product design, UX design, web design, digital experience design, or related disciplines • 3+ years of people leadership experience, including managing and developing design teams • Experience leading design strategy and execution for large-scale consumer-facing websites or digital platforms • Strong knowledge of UX research, information architecture, interaction design, visual design, and accessibility best practices • Experience building and scaling design systems and establishing governance for digital experiences • Ability to influence and collaborate effectively across a highly matrixed organization • Experience leveraging analytics, customer insights, and testing to make informed design decisions • Excellent communication, presentation, stakeholder management, and storytelling skills • Proficiency with modern design and prototyping tools such as Figma and related collaboration platforms • Experience working within agile product development environments preferred • Experience in a large matrixed marketing organization preferred • Experience with franchised, multi-unit retail, financial services, and/or seasonal businesses preferred • Tax or financial services industry experience preferred

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Support for life both in and outside of work • Continuous learning • Career development support