Support Specialist - Tech

🔥 3 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Serve as the single point of contact for technical support for internal and external customers across the enterprise • Act as liaison between customers, Technology Services functional areas, management, support groups, and business units • Provide technical support via phone, email, and chat • Interpret customer needs and identify possible resolutions using software solutions, personal knowledge, and troubleshooting skills • Remote control desktops to resolve technical issues • Follow established procedures to handle inquiries and resolve concerns • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions • Document and track customer contacts using software solutions and computer systems • Monitor requests and own customer requests through end-to-end resolution • Maintain technical working knowledge of supported products • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Minimum 1 year of related work experience • Technical support experience • Troubleshooting skills • Ability to communicate via phone, email, and chat • Ability to use software solutions and computer systems • Ability to monitor requests, communicate with customers, and deliver solutions with urgency • Technical working knowledge of supported products

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Support for life both in and outside of work • Continuous learning