Customer Service Representative

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $14 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Health Care Service Corporation is an independent licensee of the Blue Cross Blue Shield Association, serving nearly 23 million people across the United States with a wide range of health benefit solutions. The company provides health coverage options for various groups, including employers, individuals, families, as well as Medicare and Medicaid plans. In addition to health insurance, HCSC offers services such as pharmacy solutions, life and dental insurance, and health data technology. With nearly a century of experience, HCSC is dedicated to improving access to quality care, enhancing health outcomes, and reducing costs while maintaining a deep commitment to its members and local communities.

📋 Description

• Provide customer service for Luminare Health • Deal with customer problems in varying situations and reach timely resolutions • Resolve customer issues quickly and accurately while using multiple systems/screens during phone interactions • Follow oral, written, and diagrammed instructions • Learn and use proprietary systems and various system platforms • Use MS Excel and Word • Work in a fast-paced, high-demand, structured, service-oriented environment • Participate in a culture of collaboration, continuous improvement, and service excellence

🎯 Requirements

• High School diploma or GED equivalent • Minimum 1 year previous customer service experience • Ability to work in a fast-paced, high demand, structured service oriented environment • Excellent verbal, written and interpersonal communication skills • Ability to effectively deal with problems in varying situations and reach resolution in a timely manner • Strong reasoning and analytical skills • Ability to resolve customer issues quickly and accurately while maneuvering between multiple systems/screens on the phone • Ability to carry out oral, written, or diagrammed instructions using common sense understanding • Flexible and open to continued process improvement • Ability to learn new/proprietary systems, adapt to various system platforms, and effectively use MS Excel/Word • Private, dedicated workspace free from distractions • Secure, consistently reliable high-speed Internet with ability to hardwire via Ethernet cable • Prior experience in a fast-paced call center preferred • Self-Funded Insurance/Benefits and/or TPA experience preferred • Knowledge of medical procedure and diagnosis coding preferred • Knowledge of medical terminology preferred • Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools preferred • Experience working in a performance-measured environment with quality metrics preferred

🏖️ Benefits

• Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives • Annual incentive bonus plan subject to the terms and conditions of the plan • Remote work arrangement