Associate Customer Service Representative

Job not on LinkedIn

🔥 3 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $33.3k - $44.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Resolve general consumer issues and questions through specific communication channels • Manage customer communication on at least two channels, such as phone and chat • Triage and escalate issues to Leads, Senior Agents, and Managers • Identify the source of customer issues and communicate resolutions clearly and concisely • Navigate customer support software, CRM systems, knowledge bases, shipping platforms, and other tools • Complete consumer account updates accurately and verify consumer information • Adhere to policy and procedure requirements • Communicate expert-level product and service feature information to consumers • Upsell and support retention efforts as available • Stay current with department updates and policy changes through internal communication platforms • Meet quality, efficiency, performance metric, service level agreement, consumer satisfaction, and brand voice expectations • Perform additional assigned tasks

🎯 Requirements

• High School Diploma or equivalent is required • Two years of customer service experience is strongly preferred • Experience with a ticketing system/CRM system • Remote working experience preferred • Sales, Supplement, Health, or Nutrition work experience a plus • Proficient with MS Office software and phone systems a plus • Ability to sit/stand at desk for daily shifts with headset and finger dexterity for typing, required • High-speed internet • Quiet and dedicated workspace • Flexibility for weekend and holiday shifts • Professional written and verbal skills • Exceptional interpersonal skills • Self-starter, self-motivation, and discipline • Time management • Receptiveness to constructive feedback • Adaptability • Ability to organize a large amount of information • Ability to work independently and in a team environment • This position is not eligible for Visa Sponsorship

🏖️ Benefits

• Performance-based incentives • 401k with company match • Healthcare coverage • Competitive total rewards package • Dynamic career paths • Professional development opportunities • Opportunities to learn from talented colleagues around the globe • Benefits supporting physical, financial, and emotional wellbeing