Customer Service Representative

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $14 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Luminare Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Luminare Health is a leading provider of self-funded health plan administration services with over 50 years of industry experience. The company specializes in offering flexible and innovative solutions for hospitals, health systems, and direct-to-employer initiatives, focusing on administration, cost management, and digital reporting tools. Luminare Health is dedicated to being a reliable partner in managing healthcare costs and supporting strategic growth for its clients. The company emphasizes a member-centered approach to healthcare while delivering significant savings through expert claim analysis and management of high-cost claims.

📋 Description

• Provide customer service in a structured, fast-paced, high-demand environment • Deal with customer problems and reach timely resolutions • Resolve customer issues quickly and accurately while navigating multiple systems/screens during phone interactions • Follow oral, written, or diagram-form instructions • Learn and use proprietary systems and various system platforms • Use MS Excel and Word • Adapt to continued process improvement

🎯 Requirements

• High School diploma or GED equivalent • Minimum 1 year previous customer service experience • Ability to work in a fast-paced, high demand, structured service oriented environment • Excellent verbal, written and interpersonal communication skills • Ability to effectively deal with problems in varying situations and reach resolution in a timely manner • Strong reasoning and analytical skills • Ability to resolve customer issues quickly and accurately while maneuvering between multiple systems/screens while on the phone • Ability to carry out oral, written, or diagram-form instructions using common sense understanding • Flexible and open to continued process improvement • Ability to learn new/proprietary systems, adapt to various system platforms, and effectively use MS Excel/Word • Private, dedicated workspace free from distractions • Secure, consistently reliable high speed Internet with ability to hardwire via Ethernet cable • Prior experience in a fast-paced call center preferred • Self-Funded Insurance/Benefits and/or TPA experience preferred • Knowledge of medical procedure and diagnosis coding preferred • Knowledge of medical terminology preferred • Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools preferred • Experience working in a performance measured environment with quality metrics preferred

🏖️ Benefits

• Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives • Annual incentive bonus plan subject to the terms and conditions of the plan