Customer Account Manager

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Häagen-Dazs Shops

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1976

🍽️ Food & Beverage

🏨 Hospitality

🛒 Retail

Food & Beverage • Hospitality • Retail

Häagen-Dazs Shops is a consumer-facing ice cream and frozen dessert brand and retail presence, offering a wide range of scoopable ice creams, bars, cones, non-dairy and gluten-free options, flavors, and related recipes and nutrition information via its website and retail channels. The brand is positioned for direct consumers with product information, where-to-buy guidance, and promotional content, operated under the Froneri corporate umbrella.

📋 Description

• Sell, negotiate, and execute business plans with Brookshire Grocery and regional accounts • Leverage business intelligence data to create selling stories and drive business • Manage internal and external cross-functional departments supporting the customer • Communicate with retailers to collaborate on and execute promotions • Create new item presentations using data-specific information to hold and gain shelf space • Create and modify sales forecasts for each category • Negotiate monthly promotions with customers • Understand customer contracts and work within guidelines to ensure policy compliance • Manage trade spend to maximize profitability while maintaining customer relations • Collaborate with outside vendors to create promotional synergies • Analyze promotion effectiveness using IRI and other data reports • Monitor the competitive landscape to ensure exclusivity and deter poaching from other categories • Maintain reporting, promotion calendars, and forecast volume • Execute Dreyer’s Grand Ice Cream priorities • Collaborate with team members and functional groups including customer-facing supply chain, finance, and category sales development • Check products in various stores and locations and provide feedback on the retail experience • Maintain customer relations and implement annual plans, distribution, category strategies, shopper marketing, and urgent communications • Identify gaps between customer plans and feedback and propose resolutions • Ensure customer targets and KPIs, category growth, sales, service, and in-stock levels • Deliver outcomes for net sales, trade spend, share growth, profitability, forecasting accuracy, and promotional plan accuracy

🎯 Requirements

• Initiative and proactive identification of customer issues, solution recommendation, and effective execution • Proven ability to build effective relationships with customers and internal associates • Strong negotiating skills to create win-win outcomes • Diligence and ability to follow through on commitments • Strong oral, written, and interpersonal communication skills • Ability to achieve performance goals with minimal direction and supervision • Solid forecasting skills • Ability to research data from internal reporting systems including IRI, PowerBI, Numerator, Kwikee, Run Report, and Trade Rate Report • Experience working with accounts serviced by UNFI preferred • Experience working with Brookshire Grocery preferred • Ice Cream category experience preferred • College or Undergraduate degree preferred

🏖️ Benefits

• Medical, Dental, Vision • 401(k) with match • PTO • 10 paid holidays + 2 floating • A collaborative, fun, and purpose-driven work environment • A culture that blends 100 years of stability with the energy of a startup • Commitment to sustainability and social responsibility • Ice cream